Job Information
Washington Suburban Sanitary Commission (WSSC) Sr. Application Support Analyst - Cityworks in Laurel, Maryland
Position Information
Functional TitleSr. Application Support Analyst - Cityworks
Recruitment Category TypeStandard
Functional CategoryInformation Technology
GradeIT.7
FLSA StatusExempt
Requisition Number25-0003
Number of Vacancies1
Job LevelNon-Management
Job CodeN/A
Job Description Summary
Organization NameIT Application Services
Reports toSection Manager, Asset & Work Management
Full or Part TimeFull Time
If Part Time how many hours per week
Regular or TemporaryRegular
Position End Date (if temporary)
Work Schedule
Monday – Friday
8am – 5pm
Requires occasional weekend application support and testing.
Position LocationLaurel
Position Summary Information
General Summary
This is a non-merit system, employment-at-will, long-term contract position. This is a hybrid work position.
TheSr. Application Support Analyst – Cityworksprovides functional and technical guidance for the maintenance, support, and renewal of line-of-business ( LOB ) applications, specifically the Cityworks product, which is the enterprise asset management software for the Utility Services Division.
Working within cross-functional teams, theSr. Application Support Analyst – Cityworks provides life-cycle support of LOB applications including application life-cycle planning, application maintenance and production and on-call support, end-user support, including responses to ad-hoc end-user requests for application enhancements, and custom programs and reports development.
During the system renewal phases, the Sr. Application Support Analyst – Cityworks supports and provides leadership in business case development and refinement, market surveys and technology assessment, business and functional requirements development, system acquisition support (e.g., RFP , cost estimation, etc.) for system software and implementation projects, system implementation support, and production support.
Essential Functions
Facilitates support and maintenance for LOB applications, specifically Cityworks, and their programmatic integration with various systems
Supports the issue resolution activities related to the enhancement of the Commission’s Cityworks LOB application
Ensures the satisfactory delivery of ongoing user-requested enhancements to the Cityworks system
Provides leadership and hands-on support for business/functional requirements development in the Cityworks functional area(s)
Leads the functional configuration tasks and activities for software implementation projects
Collaborates with area subject matter experts to discover, define, assess, and document business needs and requirements
Supports the WSSC Water in-house software development and COTS implementation, determining user requirements and desired outputs including migration to next-generation technology
Develops detailed functional design specifications that include process flow and report formats along with the supporting business logic required to implement relative system requirements
Analyzes operational data to identify system/operational problems and provide resolution processes
Develops test case scenarios and coordinates system testing
Identifies the technology risks on a project and communicates credible scenarios/feasibility issues to the supervisor
Other Functions
Works with the supervisor to develop project scope and priorities
Participates in cross-functional teams in enterprise IT systems improvement projects
Supports the team in solicitation development for procurement purposes
Supports business process team in streamlining WSSC Water business workflows
Performs related duties as required
Work Environment And Physical Demands
Business casual office environment
Required Knowledge, Skills, And Abilities
Knowledge of the Cityworks product
Knowledge of database platforms (Oracle or SQL Server) and SQL programming languages
Knowledge of Software as a Service (SaaS) platforms and technologies
Ability to conduct business analysis, gap analysis, requirements modeling, and using analysis tools and techniques
Ability to use proven requirement gathering techniques to identify accurate and well-defined business requirements
Excellent analytical, problem-solving, communication, and presentation skills
Ability to identify opportunities to automate processes for efficiencies
Ability to work well with people from different disciplines with varying degrees of technical experience and knowledge
Ability to prioritize different activities / assigned initiatives and complete within resource constraints
Ability to conduct application demonstration and training for end-user community
Excellent organizational, time management, and negotiation skills
Ability to work with as well as manage dispersed project teams
Minimum Education, Experience Requirements
Bachelor’s degree and 4+ years IT experience in one or more of the following areas: business analysis, process design, or applications development/support with strong emphasis on end-user satisfaction
Experience developing queries using SQL programming languages
Experience developing requirements and supporting the Cityworks product
OR
High School diploma (or equivalent) and 8+ years IT experience in one or more of the following areas; business analysis, process design, or applications development/support with strong emphasis on end-user satisfaction
Experience developing queries using SQL programming languages
Experience developing requirements and supporting the Cityworks product
Additional Requirements
Must be occasionally available on weekends, as needed, for application testing and support.
Preferences
Experience with database platforms (Oracle SQL Developer or SQL Server Management Studio)
Project management experience
Related technical certifications
Enterprise systems/applications lifecycle experience
Experience in water/wastewater utility
Salary$84,938 - $144,394
Posting Detail Information
EEO Statement
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.
Close Date08/14/2024
Open Until FilledNo
Special Instructions to Applicants
Additional Information
All applicants selected will be subject to drug screening and a background check/verification.
This is a hybrid position (3 days in office/2 days remote).
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Will you, now or in the future, require sponsorship for employment visa status?
Yes
No
Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
Yes
No
- Resume
Optional Documents