Jobs for People with MS: National MS Society

Description Now offering a great opportunity for a contract to permanent role with one of our clients in the Las Vegas area.

Customer Support Representative – Tier 1

Are you a skilled communicator with a knack for mechanics and small engines? Do you enjoy problem-solving and helping others resolve technical issues? If so, we have the perfect opportunity for you! Our client is looking for a Customer Support Representative, Tier 1 to join their team on a contract to permanent basis.

What You'll Do: Provide exceptional phone support to customers by assisting with inquiries and troubleshooting issues related to small machines and engines. Guide customers through step-by-step troubleshooting processes to resolve technical problems. Demonstrate empathy, patience, and professionalism when assisting customers. Learn and retain key information about product functionality, mechanics, and repair needs to better serve customers. Collaborate with internal teams to identify solutions and document recurring customer issues. What You Bring to the Role: Interest or Experience in Mechanics: Some familiarity with small machines, small engines, or a passion for learning about them. Experience is a plus, but the ability to learn quickly is key! Proven Problem-Solving Skills: Ability to think critically, troubleshoot effectively, and explain solutions in an easy-to-understand manner. Clear Communication: Strong verbal and written communication skills – you're comfortable talking customers through technical issues over the phone. Customer Service Mindset: Demonstrated ability to remain detail oriented, calm, and organized when assisting customers with their needs. Tech-Savvy: Basic computer skills with the ability to quickly adapt to new systems and tools. Team-Oriented: Collaborative mindset with a willingness to lend a hand to team members when needed. Why You'll Love This Job: Opportunity to transition into a permanent, permanent role for the right candidate. Hands-on training to become an expert in small machines and troubleshooting. A friendly, supportive work environment that values your detail oriented growth. Competitive compensation and a chance to make a meaningful impact by helping customers. How to Apply: If you're ready to use your mechanical aptitude and customer service skills to kick-start a rewarding career, apply today! Don't miss out on this chance to turn your skills into a long-term career – we can't wait to hear from you! Requirements • Minimum of 1+ years of experience in a customer service environment • Proven experience in customer service, demonstrating superior customer service skills • Great at handling customer queries and complaints • Consistent track record of customer satisfaction • Excellent conflict resolution skills, with the ability to handle customer complaints effectively • Ability to resolve customer service issues promptly and professionally • Knowledge of machinery manufacturing industry • Strong communication and interpersonal skills • Ability to work in a team and contribute positively to the team dynamics • Proficiency in using computer systems for data entry and customer management. TalentMatch®

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