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ASSISTANT MANAGER SOCIAL SERVICES

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ASSISTANT MANAGER SOCIAL SERVICES

Salary

$38.23 - $59.27 Hourly

Location

Clark County - Las Vegas, NV

Job Type

PERMANENT

Job Number

28809

Department

Social Services

Division

Social Svcs

Opening Date

01/14/2025

Closing Date

2/11/2025 5:01 PM Pacific

Max Number of Applicants

250

• Description

• Benefits

• Questions

ABOUT THE POSITION

The Department of Social Services is seeking qualified candidates to apply for the Assistant Manager Social Services position. As a key member of our leadership team, you'll provide vital supervisory and operational support to various social service programs and staff members. The ideal candidate will be responsible for overseeing daily operations, managing staff performance, and coordinating with program managers to ensure effective delivery of services to our community. The Assistant Manager will support the department in implementing strategic initiatives, developing departmental policies, and maintaining quality standards across programs. This role will directly supervise a team of program supervisors who oversee support staff, while serving as a liaison between upper management and administration.

Service Delivery oversees supervisors and staff dedicated to determining eligibility for our core financial assistance programs, including financial assistance, senior financial assistance, and transportation services. The Assistant Manager also coordinates temporary initiatives such as eviction prevention and fixed-income rental assistance programs serving residents receiving Social Security, pensions, and other fixed-income benefits. A key responsibility includes oversight of the eviction diversion program, working collaboratively with the Las Vegas Justice Court to prevent evictions and maintain housing stability for vulnerable residents. This position requires expertise in managing diverse assistance programs, and knowledge of community resources. You will guide supervisors in managing complex cases, developing service plans, and connecting clients with essential community resources. The ideal candidate will strengthen partnerships with local service providers, court personnel, and legal services while ensuring compliance with program requirements and developing strategies to improve service delivery outcomes. Special emphasis is placed on coordinating seamless delivery across all financial assistance programs while maintaining program integrity and meeting the unique needs of the various populations we serve.

Community Housing Office manages the oversight of affordable housing and community development programs funded by federal, state, and local sources. The primary programs managed include the Community Development Block Grant (CDBG), Emergency Solutions Grant (ESG), HOME Investment Partnerships Program (HOME), and HOME-American Rescue Plan (HOME-ARP), all funded by the U.S. Department of Housing and Urban Development (HUD). Also included are the Welcome Home Program and Clark County’s Community Housing Fund (CHF), which were created to address the urgent need for housing for low-income residents in Southern Nevada. In addition, the Community Housing Office (CHO) administers Private Activity Bonds and other programs that support the development of affordable housing.

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

Some positions may be confidential positions and are excluded from membership in the union.

Some positions may be non-union positions and are excluded from membership in the union.

MINIMUM REQUIREMENTS

Education and Experience: Bachelor's Degree in Business Administration, Public Administration, Social Work, Social Sciences, Management Information Systems, Computer Science or a related field AND four years of full-time administrative or management support experience, two (2) years of which include supervisory and/or lead experience in the specific programmatic area, preferably in a public office setting. Equivalent combination of formal education and appropriate related experience may be considered. Master's Degree preferred.

All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

• Provides management over supervisory, professional, eligibility and office support staff required for various service delivery and administrative support functions for the Department of Social Service.

• Oversees or provides for the selection, training, professional development, and discipline of staff either directly or through subordinate supervision.

• Coordinates and assists in the development of goals, objectives, policies, procedures, and work standards for the agency's administrative, grant, intake, and medical related programs.

• Plans, oversees, and reviews and evaluates the work of major programmatic areas; directs and coordinates the work of county staff to ensure program goals and objectives are achieved.

• Evaluates various department programs with focus on service delivery systems, quality of services, program evaluation, business systems improvement, customer service system improvement, and research and analysis.

• Directs and participates in the personnel management, grants management, quality management, informational technology, and medical eligibility activities of the department.

• Prepares or reviews a variety of narrative and/or statistical reports, correspondence, policy papers, presentations, and other written materials.

• Prepares grant and alternative funding requests; monitors activities and ensures that all programmatic and reporting requirements are met.

• Provides policy, procedures, and program analysis and makes recommendations for delivery of improvement for services and programs.

• Performs policy analysis related to contract development, program evaluation, project management, service delivery functions, quality improvement efforts.

• Provides clinical, program, and technical consultation to the department and division work units to facilitate workflow, develop contracts, and facilitate collaboration and the achievement of program objectives.

• Directs and participates in various committees and task forces relating to the work of the department.

• Oversees specified long and short term projects.

• Develops training programs and educational materials related to area(s) of assignment.

• Confers with inter- and intra-departmental managers regarding service provision and coordination; represents the department in meetings with service providers and other public and private organizations; participates in in-service training.

• Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to attend meetings and make site visits.

PHYSICAL DEMANDS

Mobility to work in a typical office setting, use standard office equipment, to drive a motor vehicle or be capable of commuting to various off-site locations in order to attend meetings or make on-site visits; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Specified positions may require mobility and stamina to work in a shelter facility. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes:

• Flexible Schedules including 4/10 options

• More Money in Your Pocket

• 100% Employer Paid Defined Benefit Retirement

• No Social Security Deduction

• No State Income Taxes

• Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO)

• Medical (https://www.clarkcountynv.gov/government/departments/risk_management/employee_and_retiree_health_benefits.php#outer-2778) - Employer pays 90% of premium

• Pharmacy Benefits (30, 90-day retail or mail order fills)

• 24/7 Telephone Advice Nurse - no employee cost

• Teledoc, Doctoroo, and Dispatch Health

• Retiree insurance – eligible after 5 years of service

• Dental

• Vision

• Life Insurance – Employer Paid

• AD&D – Employer Paid

• Long Term Disability – Employer Paid

• Generous Leave Accruals that include:

• 13 Paid Holidays including a Floating Birthday Holiday

• Paid Vacation Leave

• Paid Sick Leave

• Holiday Leave

• Other leave options

• Catastrophic Leave

• Parental Leave – Up to 90 days

• Wide Variety of Voluntary Benefits that include

• Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.

• Trustmark – Permanent Life Insurance benefits and long-term care.

• Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance

• TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available

• Morgan Stanley – Deferred Compensation Plan

• Employee Assistance Program

• Onsite Fitness Center – $12/month

*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit.

01

The following questions 1-5 will be used to assist in determining if candidates meet the minimum qualifications. Which best describes your level of education?

• Some High School

• High School Diploma or GED

• Trade School or Technical Degree

• Some College (1-29 semester credits)

• Some College (30-59 semester credits)

• Some College (60-89 semester credits)

• Some College (90-120+ semester credits)

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

• None of the above

  02

  List all degrees received that are directly related to the position (see template below).

  College/University:

  Did you graduate:

  College Major/Minor:

  Semester Credits Completed:

  Degree Received:

  03

  Indicate your full-time professional administrative or management support experience.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• 5 to 6 years

• More than 6 years

  04

  Indicate your full-time professional experience supervisory and/or lead experience in the specific programmatic area, preferably in a public office setting.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  05

  Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 3-4. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

  Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

06

The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.

I understand that:

A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)

B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;

C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;

D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;

E) Assessment scores may be used to consider applicants for the selection process;

F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.

• I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "Education" and "Work Experience" sections detailed on my application and that scoring appeals will not be allowed for this recruitment.

  07

  Indicate your full-time professional experience working at a lead, supervisory or managerial level in a government, human services, or non-profit setting.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  08

  Indicate your full-time professional experience making decisions and being responsible for training, counselling, assigning work, and performance reviews of assigned staff.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  09

  Please indicate the number of employees you have led or supervised in government, human services or non-profit setting.

• None

• 1 to 3 employees

• 4 to 6 employees

• 7 to 10 employees

• More than 10 employees

  10

  Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 7-9. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

  Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

11

Indicate your full-time professional experience working in a Social Service setting.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  12

  Indicate your full-time professional experience supervising staff who determine program eligibility and provide case management services.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  13

  Indicate your full-time professional experience developing and implementing policies and procedures for social service programs.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  14

  Indicate your full-time professional experience developing community partnerships and maintaining stakeholder relationships.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  15

  Indicate your full-time professional experience with quality assurance and program evaluation in social services.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  16

  Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 11-15. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

  Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

17

Indicate your full-time professional experience directly managing HUD grants.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  18

  Indicate your full-time professional experience administering HOME Investment Partnership Program (HOME) programs.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  19

  Indicate your full-time professional experience administering Community Development Block Grant (CDBG) programs.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  20

  Indicate your full-time professional experience contract management and performance measurement.

• No Experience

• Less than 2 years

• 2 to 3 years

• 3 to 4 years

• 4 to 5 years

• More than 5 years

  21

  Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 17-20. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

  Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

22

Do you currently hold a valid driver's license?

• Yes, I currently hold a valid Nevada driver's license.

• Yes, I currently hold a valid driver's license from another state.

• No, I do not currently hold a valid driver's license.

  Required Question

Employer

Clark County

Address

500 S. Grand Central Pkwy, 3rd Floor PO Box 551791 Las Vegas, Nevada, 89155-1791

Phone

(702)455-4565

Website

http://www.clarkcountynv.gov

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