Jobs for People with MS: National MS Society

Description

Our client, in the Professional Services industry, is currently seeking an Account Manager. The position is based in Las Vegas. The role offers a permanent, direct hire, employment opportunity and will involve providing support to clients, addressing inquiries, and maintaining communication with clients through various channels.

Responsibilities:

• Act as the primary contact point for client inquiries, ensuring efficient resolution with minimum transfers.

• Communicate with clients through phone, email, and chat, answering questions, providing information, and following through on requests.

• Work alongside clients to identify their needs and guide them to the appropriate department for assistance.

• Collaborate with individuals across departments and utilize internal resources to promptly resolve client issues.

• Manage email support requests and operate live chat software, ensuring active follow-up.

• Develop a comprehensive understanding of company services, including policies and procedures.

• Continuously broaden knowledge to better address client needs and enhance the overall client experience.

• Identify opportunities to improve client communication and coordination processes and implement best practices to boost efficiency and ensure client satisfaction.

• Assist with administrative tasks to support the Client Success team.

• Perform other duties as assigned by management to meet organizational goals.

Requirements

Required Qualifications

• Bachelor’s Degree (Preferred).

• Minimum 3-5 years of account management experience.

• Comfortable working with technology and word-processing systems (e.g., Google Workspace, RingCentral).

• High degree of accuracy and attention to detail.

• Strong verbal and written communication skills.

• Ability to work independently and prioritize tasks effectively.

• Comfortable in a fast-paced, dynamic environment.

• Minimum of 2 years of professional-level work experience.

Preferred Qualifications

• Additional certifications or coursework related to customer service or client coordination.

  TalentMatch®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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