Jobs for People with MS: National MS Society

Room Service (In-Room Dining) Server Job Locations US-OH-Cleveland Requisition ID 2024-48889 Category Food and Beverage Position Type Regular Full-Time FLSA Status Non-Exempt Location Name Westin Cleveland Discretionary Performance Bonus Eligible No Tipped / Service Charge Eligible Yes About Us The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service. We strive to create an experience where the guests come back because of the excellence and family feel. We want you to be a part of Cleveland's history! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Grow in your career at the Westin Cleveland Downtown! Serve in-room dining with exceptional hospitality, anticipating their needs and creating a memorable dining experience in the convenience of their guest room. Work with the team to coordinate the guest meal orders, ensure accuracy of order for food and beverages and select appropriate items that accompany the dining experience. Responsibilities Provide a warm welcome and fond farewell when interacting with guests and meeting our brand expectations. Set up and deliver all food and beverage orders to guest rooms in accordance with guidelines, procedures and policies. Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines and clean guest hallways. Set up and deliver all VIP amenities. Service all hospitality suites in accordance with Banquet Event Orders. Complete all shift side work as required for smooth outlet and kitchen operations. Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor. Perform all cash handling responsibilities in accordance with company policies and procedures. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Ability to make exceptional experience for our guests and anticipating their needs. Ability to communicate well with our guests. Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation. Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels a