Job Information
Publix Employment Office Clerk - Lakeland in Lakeland, Florida
32019BR
Position Title:
Employment Office Clerk - Lakeland
Department:
Human Resources
Location:
Lakeland, FL
Description:
The Employment Office provides signature customer service to job seekers and hiring managers throughout Publix’s corporate offices, distribution centers, manufacturing facilities, and stores. Within the department, the Employment Office Clerk impacts a candidate’s experience and initial impressions of Publix. Ideal candidates for this role have strong customer service skills including professionalism, patience, and a people-first attitude. They should possess a strong work ethic and have a positive and flexible demeanor to handle a fast-paced and evolving environment.
In our offices, we value in-person interactions, similar to those our store associates have with customers. This role is a face-to-face, office-based position, located at Publix’s Lakeland corporate office.
What you’ll do:
coordinate applicant processing and paperwork, and facilitate employment screening processes
professionally answer and respond to a large volume of customer calls daily
create, monitor, and facilitate activity related to job requisitions
coordinate contingent workforce
provide premier customer service to hiring managers, department administrators, and applicants while multitasking various responsibilities
Req ID:
32019BR
Hours of Work:
Availability required between 8:00am - 6:00pm; Monday - Friday
Facility:
Lak Corporate Manufacturing / Risk Mgmt/Workers Comp B020
State:
Florida
Frequency of Pay:
Weekly
Travel Frequency:
0%
Minimum Base Pay:
18.00
Additional Information:
Publix Super Markets tops the list of privately-owned supermarkets in the US. We hold no long-term debt and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for – and be an owner in – a Fortune 100 company that is widely recognized as a leader in the supermarket industry.
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Address:
345 N Galloway Rd
City:
Lakeland
Year End Bonus:
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Maximum Base Pay:
24.85
Required Qualifications:
High school diploma or equivalent experience
at least one year of general office experience
previous call center experience
basic skills with Microsoft Access, Excel, and PowerPoint
intermediate skills with Microsoft Word
strong written and verbal communication skills
excellent time management skills and the ability to work efficiently in a fast-paced environment with competing priorities
flexible and adaptable to adjust style and approach in response to differing circumstances
willingness to work extended hours as business needs require
Preferred Qualifications:
two or more years of clerical experience
bilingual in English and Spanish
1 year call center experience
general knowledge of HR processes and HRIS
basic skills with SAP
intermediate skills with BrassRing Applicant Tracking System (ATS), Employment Eligibility System (EES), Physical Agility Test (PAT), and AMS (Applicant Management System)
knowledge of Publix organizational structure and understanding of company and department policies
Potential Annual Base Pay:
37,440 - 51,688
Zip Code:
33815-7241
Benefits Information:
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans plan
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)