Job Information
Lake Placid Lodge Front Desk Supervisor in LAKE PLACID, New York
Job Description: The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.Responsibilities:Monitor daily operations of the front desk, including check-ins, check-outs, and guest requestsAssist and guide the front office staff through their daily duties and responsibilities. Respond to guests' inquiries and requests in a timely and professional mannerEnsure accuracy of billing and payment processesMonitor and review guest feedbackResolve customer complaintsTrain and coach front desk staffMaintain a clean and organized front desk areaQualifications:At least 2 years of work experience as a Front Desk Agent or similar customer service roleDegree or Certificate in Hospitality or related field of studyMust be available to work a flexible schedule including days, nights, weekends and holidaysAbility to reliably commute to Lake PlacidExperience with hotel reservations software, like OPERAExcellent interpersonal and communication skillsProven leadership and organizational skillsBenefits:Paid Time OffAffordable Health, Dental, and Vision Insurance401(k) Retirement PlanFree Employee Meals (1 per shift)Opportunities for Advancement