Job Information
AUXILLIUM Utility Dispatch Representative - Overnight in La Junta, Colorado
POSITION: Utility Dispatch Representative - Overnight
DUTIES: Accept inbound/outbound calls regarding new damage to power/gas/electricity, insurance/citizen inquiries, and investigator updates. Completes claim entry to a database consisting of damage and location information provided by 1st responders or field techs. Dispatch methods of communication include phone, email, and SMS. Communication may include routing personnel to specific territories, handle weather condition changes, and advise of other hazards that may require safety precaution. Monitors field personnel in transit. Communicates effectively, professionally, clearly and courteously when receiving inbound calls and placing outbound calls. Follows escalation process for dispatch issues to Field Manager. Meet production expectations, handle time and other key performance indicators as stated by employer and Client.
REQUIREMENTS: Education requirement: Currently enrolled in high school, high school diploma or equivalent. Ability to proficiently use Microsoft Office Applications such as; Word, Excel, and Outlook. Ability to use web-based database tools. Superior communication and people skills. Good decision making and problem-solving skills. Quickly learns new processes. Clear, articulate speaking voice. Must be able to read computer-generated scripts and can multi-task. Must be organized with the ability to handle a high volume of utility dispatch calls. Must be reliable & punctual. Be an Active contributor in a positive team environment. Willingness to adapt to Auxillium's highly positive culture as a supportive Team Member.
WAGE: Base Rate: $14.90 per hour * Shift Differential: $1.00
SHIFTS: This position will be staffed either Sunday - Wednesday 6P-5A or Thursday - Saturday 5P - 6A.
JOB SITE: La Junta, Colorado
BENEFITS: Auxillium offers a competitive benefits package for full-time regular employees which includes a competitive pay rate, paid time off program, 401K, medical, dental, and vision plans.
APPLICATION INSTRUCTIONS: If you meet the minimum requirements for this position, please click on How to Apply' to view application information. You must be registered with Connecting Colorado to view the application information (registration is available at no cost).