Jobs for People with MS: National MS Society

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Concentrix Manager I Compliance - MY in Kuala Lumpur Sentral, Malaysia

Job Title:

Manager I Compliance - MY

Job Description

  • Integrating Risk & Compliance considerations into relevant governance forums.

  • Identify monitor and report operational risks and controls and related key indicators.

  • Create action plans for any breakdown in the controls or in an event an incidents or near miss occurs.

  • Ensure that compliance considerations are included in the identification and monitoring of risks on an ongoing basis.

  • Periodic management attestation on the effective operation of the supplier’s risk and compliance policy and practices, this includes Annual Compliance attestation, annual contract checklist which are conducted/requested by the bank

  • Streamlining processes- Initiating change requests to define compliance norms pertaining to client mandates and around all changes.

  • Review the process vulnerabilities, provide guidance to quality teams to create & maintain FMEA's.

  • Perform random audits to as required to ensure that all staff are compliant to required or defined guidelines/policies

  • Oversee change management process by providing functional guidance to the change facilitator to obtain internal approvals and legal /clients signoffs.

  • Facilitate sharing of learning from matters such as incidents, process improvements and updates to policies and standards.

  • Consistently communicate the need and value of a mature risk environment to all levels of management(regular communications to the team)

  • Conducts due diligence assessments on both logical and physical security. Establish & execute control testing protocols to ensure relevant controls work the way they are defined.

  • Manage reviews to assess the service delivery control environment and evaluate adherence to client-identified contractual requirements and policies and standards.

  • Perform monthly control self-assessments to all LOB and there by track and assess residual risk movement and control effectiveness.

  • Set up processes to monitor and test compliance to complete all mandated checks & control across the delivery center.

  • Create and promote awareness of risk across the business through various activities/programs/sessions.

  • Ensure thorough and complete Integrity training and education in the unit - with zero tolerance of violations.

  • Establish and execute a robust methodology for monthly internal audits such as that cater to zero surprises in all internal & external audits.

Location:

MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements:

Time Type:

Full time2025-02-28

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