Jobs for People with MS: National MS Society

Position Title

Technical Support Specialist I, II, or III

Job Responsibilities

The Technical Support Specialist position covers planning and delivery of information technology customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/information assurance policies, principles, and practices.

RESPONSIBILITIES Typical work responsibilities include but are not limited to: installation, configuration, and maintenance of computer systems, academic classroom equipment, and other technology and processes used to support University functions; maintain appropriate documentation of technical services provided; deliver high quality information technology services, resolving any issues promptly using appropriate solutions; taking an active role in meeting customer needs.

Truman offers an attractive benefits package including: paid sick and vacation time; paid holidays; medical, dental, vision, life, and disability insurance; and retirement plan. Paid parental leave and tuition discount are available for eligible employees after one year. For more information, visithttps://hr.truman.edu/benefits/.

Required Qualifications

• The Technical Support Specialist I will have an Associates degree in computer science or a closely related field, OR two years of related work experience demonstrating technical knowledge, OR an equivalent combination of related education and experience.
• The Technical Support Specialist II will have an Associates degree in computer science or a closely related field PLUStwo years of related work experience, OR an equivalent combination of related education and experience.
• The Technical Support Specialist IIIwill have a Bachelors degree in computer science or a closely related field PLUStwo years of related work experience, OR an equivalent combination of related education and experience.
• Strong interpersonal, organizational, and communication skills. Demonstrated strong teamwork/group project skills. Previous employment experience demonstrating excellent customer service skills. Demonstrated work experience installing and maintaining computer system hardware and software. Demonstrated work experience with the Microsoft Office suite.
• Demonstrated experience with Windows and Mac operating systems (demonstrated work experience is required for the Technical Support Specialist II and IIIpositions).
• For Technical Support Specialist III, demonstrated work experience with virtual systems.

Preferred Qualifications

• Bachelors degree in computer science or closely related field. Employment experience in an educational setting. Experience with desktop management systems, zero clients, and Microsoft Active Directory. Experience with Apple Remote Desktop management system. Demonstrated work experience installing and maintaining academic classroom technology. Demonstrated advanced experience managing Windows computer systems (work experience is a plus). Demonstrated advanced experience managing Mac computer systems (work experience is a plus).
• For the Technical Support Specialist II and III, positions, we are looking for demonstrated work experience implementing Open Source software solutions in an organization.