Job Information
CU Answers Operations Support Specialist in Kentwood, Michigan
Description
POSITION SUMMARY
This is an entry level position where the main function is following established procedures to open and assign tickets based on log and event review, network monitoring, and equipment configuration auditing. Other opportunities within the Network Services Department will be available based on tasks assigned by the NetOps Manager.
Essential Job Functions
- Monitor daily non-critical system event logs and alerts:
ability to research events
proactively escalates issues to appropriate resources
parse event logs
produce and read system reports
- Physical review of data center equipment:
review of server alerts
monitor datacenter temperature and humidity
logging generator hours, start times, and faults
verifying UPS and PDU levels
maintain server space (cleaning)
- Reports review:
reviewing client monitoring reports
issues and tracking persistent issues
occasional collaboration with technical teams to ensure issues are resolved
- Equipment auditing
auditing client equipment against current best practices
performing vulnerability scans for scheduled clients
perform internal equipment audits on a set schedule
- Hardware/Software inventory
maintain database of hardware/software assets
maintain system documentation
track and report on product warranty and license expirations
Other duties as directed by Management
Job Qualifications
High school graduate required. Some college preferred.
Technical aptitude and familiarity with Windows operating systems required.
Strong communication skills, verbal and written.
Willingness to collaborate with other departments and learn new systems.
Self-motivated; ability to effectively and independently manage time.
Attention to detail to complete work accurately by following established procedures.
Valid driver's license required.
CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.
CUAnswers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CUAnswers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.