Job Information
ASM Global Environmental Services Manager in Kansas City, Missouri
Job Summary:
The Manager of Environmental Services will oversee the cleaning and custodial care of the arena, daily as well as during events. T-Mobile Center events include but are not limited to, VIP Hospitality, concerts, live shows, basketball and hockey events.
Essential Duties:
Housekeeping Operations (Physical Management & Oversight):
Primary contact for daily, event and post event cleaning.
Determine building and event needs to make event successful and ensure impeccable cleaning standards.
Hire, train & manage vendors & staff as necessary, including scheduling of custodial staff.
Interface with building operations to ensure safety procedures are followed.
Develop and maintain relationships with local vendors; maintain positive rapport and form strong client relationships with tenants and vendors
Organize, inventory, and maintain the building’s janitorial supply rooms/closets.
Work in partnership with the building staff and vendors to ensure waste diversion goals are met and processes are adhered to.
Compile and communicate requirements to various departments at T-Mobile Center. Direct and delegate necessary responsibilities within the venue’s departments.
Administrative (HR, Finance, Administrative)
Communicate and implement facility rules, regulations, policies and procedures.
Ensure contractual obligations are met for each event.
Manage, maintain and organize event files, which include all pertinent information for venue's events.
Develop and implement training, coaching, counseling, disciplinary, and communication programs.
Promote housekeeping quality initiatives by conducting inspections; reviewing guest survey results; gaining feedback from meetings; identifying and improving performance issues; and implementing change when necessary.
Keep current on state-of-the-art processes, materials and best practices.
Gain knowledge through educational programs and trade publications.
Enhance housekeeping reputation by accepting ownership of department responsibilities and promoting professionalism.
Develop concepts and budgets & manage all aspects of facility custodial care as assigned.
Collaborate with Human Resources in recruitment, selection, orientation and retention of full and part-time staff.
Conduct daily and weekly staff meetings with “lead” staff members as well as general event staff.
Manage annual department operating budget including planning and monthly review.
Prepare staffing cost estimates before each event.
Review and submit final third-party invoices post-event.
Maintain appropriate inventory by estimating, forecasting, and anticipating requirements, trends, and variances.
Required Qualifications (Job Knowledge, Skills, and Education):
A minimum education level of BA/BS Degree or comparable work experience.
Minimum of five years of related work experience, including 3-4 years of supervising, planning and managing custodial staff and operations.
Experience cleaning arena, commercial, hotel and/or convention-type buildings.
Considerable knowledge of equipment, cleaning supplies and methods to be used on various synthetic surfaces.
Extensive knowledge of cleaning chemicals, safe handling, and MSDS requirements; knowledge of other occupational hazards of the work and necessary safety precautions.
Ability to estimate and plan for needed custodial work both as to the tasks and the performance costs.
Ability to train part-time and semi-skilled custodial workers.
Ability to maintain effective public and working relations and work well with various personalities.
Strong problem-solving and decision-making skills in a fast-paced environment.
Highly organized, detail-oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
Must be able to operate within the designated budget.
Enterprising self-starter with the ability to work with minimal supervision.
Proficient with Microsoft Word, Excel, and Outlook.
Ability to handle highly sensitive and confidential information.
Ability to work extended hours, evenings and weekends and holidays.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to move about the venue for extended periods and remain in a stationary position for extended periods.
Ability to position self to access work areas over, under and through, including stairs.
Ability to move materials and equipment up to 50 lbs.
Ability to use computers and other office productivity equipment/machinery constantly throughout the day.
Preferred Qualifications:
Previous experience at a high-profile sports/theatre/ any other entertainment venue strongly preferred.
Bi-lingual in Spanish is a plus.
Additional Comments:
ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.TMCHR@T-Mobilecenter.com for applicants requesting a reasonable accommodation.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.