Jobs for People with MS: National MS Society

Description

We are seeking a Customer Experience Specialist to join our team based in Kalamazoo, Michigan. This role will be a key part of our team, ensuring that our customers have the best possible experience with our services. The position is a contract to hire employment opportunity, offering the chance to work in a dynamic environment within the tech industry, specifically focusing on cloud technologies and customer account management. This role allows you to work for a family-owned company, Sundays the store is closed, you will work 5 days a week, if you work on Saturday, you'll receive another day off during the week. Hours vary on days from 8am-6pm or 8am-3pm. This role is 100% onsite.

Responsibilities:

• Provide outstanding customer service, ensuring customer satisfaction is a priority.

• Utilize CRM and database systems to manage and track customer interactions.

• Work with cloud technologies to enhance the customer experience.

• Use Microsoft Excel to maintain customer records and perform necessary data analysis.

• Apply organizational skills to manage customer accounts efficiently.

• Communicate effectively with clients to resolve any issues and improve their experience.

• Work within an Agile environment, adapting and responding to changes quickly.

• Use EO/IR systems to provide technical support to customers.

• Develop organizational capabilities to streamline customer service processes and procedures.

Requirements

• Minimum 2 years of experience as a Customer Experience Specialist or similar role

• Proficiency in Cloud Technologies and CRM

• Familiarity with Database and EO/IR systems

• Advanced skills in Microsoft Excel

• Experience with Customer Account management, Customer Satisfaction, and Customer Service

• Proven track record in Customer success

• Knowledge of Agile methodology

• Strong Client communications and Communication Skills

• Demonstrable Organizational agility, Organizational capabilities, and Organizational skills

• Excellent interpersonal and communication skills

• Strong problem-solving abilities

• Ability to multitask and prioritize in a fast-paced environment

• Proactive attitude with a customer-oriented mindset

• Excellent attention to detail and commitment to accuracy

• Ability to work both independently and within a team structure.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .