Job Information
Bronson Healthcare Group Ambulatory Support Assistant in Kalamazoo, Michigan
Love Where You Work!
Team Bronson is compassionate, resilient, and strong. Driven by positivity, we strive to be our best and go above and beyond for our patients, colleagues, and community. Ready for a rewarding career? Join Team Bronson and be part of the experience.
About the Role
The Ambulatory Support Assistant Support the Ambulatory Care Management Department and primary care practices with a variety of tasks. Your role involves care coordination, scheduling appointments, processing referrals, completing forms, and connecting patients to resources. You will collaborate with the care management team, primary care practices, and patients/families to deliver quality, efficient, and cost-effective healthcare services.
Qualifications:
- High school diploma or GED required.
- Minimum of 2 years' experience in healthcare or human services.
- Basic knowledge of medical terminology.
- Experience with adult and pediatric patients in primary or post-acute care settings preferred.
- CHW certification, CNA, or a degree in healthcare or human services preferred.
- Proficient in word processing, spreadsheets, presentations, databases, and other relevant software.
Essential Duties:
- Scheduling appointments and coordinating follow-up care.
- Supporting care coordination by connecting patients with appropriate resources and care team members.
- Assisting patients with completing forms and applications.
- Collaborating with healthcare team members, patients, and families to optimize patient health status.
- Implementing targeted interventions to increase patient self-management and prevent hospital readmissions.
- Maintaining required documentation and adhering to departmental guidelines and protocols.
- Supporting quality improvement projects and fostering a team-based approach to patient care.
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``` - Schedule and coordinate appointments and follow-ups. - Connect patients with appropriate resources and care team members. - Follow up with patients identified for outreach. - Support quality improvement projects. - Collaborate with patients and families in decision-making processes. - Maintain accurate documentation of patient encounters. - Analyze data sets and manage issues using available resources. - Work independently and collaboratively within the Bronson system. - Support billing efforts as directed by leadership. - Adapt to departmental needs and perform other duties as assigned.
Join us at Bronson Healthcare Group and experience a workplace where compassion, resilience, and positivity drive everything we do.
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.