Job Information
RWJBarnabas Health Supervisor, Patient Access in Jersey CIty, New Jersey
Supervisor, Patient AccessReq #:0000149359
Category:Leadership
Status:Full-Time
Shift:Day
Facility:Jersey City Medical Center
Department:Emergency Services Bayonne
Location:
Jersey City Medical Center, 355 Grand Street, Jersey CIty, NJ 07302
Job Overview:
The Supervisor of Patient Access manages the daily operations of the department in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service. The Supervisor ensures that departmental policies and procedures are followed, supervises staff, creates schedules and ensures that the work done by the staff is accurate and meets regulatory and policy standards. The Supervisor provides leadership support to the team while also completing Patient Access functions on a daily basis.
Qualifications:
Required:
Bachelor Degree preferred or
High school diploma or equivalent
A minimum of three years directly related experience; 1-2 years patient processing experience
Prior Management experience; Leadership ability; Positive attitude
Excellent verbal and written communication skills; Interviewing skills
Strong working knowledge of scheduling/staff
Strong working knowledge of Health Insurance/Managed care contracts and Uncompensated care
Familiarity of Medical terminology preferred
Knowledge of EPIC patient processing preferred
Type 30-40wpm
Knowledge of basic computer skills.
Preferred:
- Customer service experience preferred
Scheduling Requirements:
Shift- 11:00am- 7:00pm
Monday- Friday with on call
Full Time
Essential functions:
Ensures the accuracy and integrity of all registrations, which includes correcting and tracking registration errors via daily reports
Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
Provides oversight of the educational needs of the staff and address these needs when applicable
Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to improve registration accuracy
Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education
Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures
Ensures timely registrations of all patients and completes registrations within the department when necessary
Responsible for maintaining adequate staffing levels including the review and completion of staff schedules
Communicates issues and policies to all staff members as it relates to department and ancillary areas
Responsible for monitoring all key performance indicators and creating action plans when goals are not met
Delegates and prioritizes work assignments in relation to the patient s needs and staff s competence
Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues
Provides clear communication and expectations for staff around KPI s and goals
Reviews and recommends any changes to departmental policies
Maintains open communications with management
Oversees and supervises all department functions including training, onboarding and orientation of all new staff
Reviews work for accuracy and completeness, utilizing staff scorecards and analyzing the results with them to identifying areas of strength and areas requiring improvement
Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information
Must provide and contribute to a positive environment that leads to the overall success of revenue cycle and organizational goals
Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies
Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services
Completes all other duties as assigned
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Pay Range:
Hourly Rate
Between $31.00- $34.00
Let us shape the future of healthcare, together. Our competitive base rates offered will be dependent upon your relevant experience, education, and skills. In addition to base salary, we offer excellent benefits creating a competitive total rewards package to include health and welfare benefits, tuition reimbursement, retirement benefits, employee assistance programs and many opportunities for professional and personal growth.
Join our team to embark on shaping the future of healthcare!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
RWJBarnabas Health is an Equal Opportunity Employer