Jobs for People with MS: National MS Society

Meeting & Events Coordinator - Waukesha, WI

Job ID

208489

Posted

26-Feb-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Marketing

Location(s)

Brookfield - Wisconsin - United States of America, Hartland - Wisconsin - United States of America, Jefferson - Wisconsin - United States of America, Milwaukee - Wisconsin - United States of America, Mukwonago - Wisconsin - United States of America, New Berlin - Wisconsin - United States of America, South Milwaukee - Wisconsin - United States of America, Watertown - Wisconsin - United States of America, Waukesha - Wisconsin - United States of America, West Milwaukee - Wisconsin - United States of America

About the Role:

As a CBRE Events Coordinator, you will assist events team in tasks as needed for successful events experience.

This job is part of the Events job function. They are responsible for being the Concierge Desk lead which includes billing creation and processing, guest services liaison for the facility, while providing back-up support to building security and mail services/loading dock.

What You’ll Do:

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.

• Record and log service requests and track the statuses. Provide administrative aid to the event team as needed.

• Deliver world-class customer service to all individuals in the facility.

• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.

• Resolve problems and identify appropriate approaches to existing solutions to accomplish team objectives.

• May establish new techniques to ensure the team is able to meet its objectives.

• Has a direct impact on the team objectives as well as the objectives of related teams.

• Ensure personal and team outcomes have a positive impact on customer objectives.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

• Provide support for meetings and events as needed.

• Work with clients, vendors, and team members to coordinate guest services. This includes arrival experience, transportation, signage, displays, special needs requirements, printing, and event security.

• Create a hospitable environment for attendees, event owners, and vendors on the day of the event.

• Assist with conference room turnover and midday room refresh as needed. Take direction from senior team members.

• Respond to event activities such as gathering event supplies, equipment needs, food & beverage services, facility security, etc.

• Organize and track/inventory event supplies as needed and alert Team when new orders are required.

• Escalate potential issues and concerns as appropriate.

• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• Impact own team and other teams whose work activities are closely related.

• Deliver own output by following defined procedures and processes under close supervision and guidance.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

• High School Diploma or GED with 2+ years of job-related experience.

• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.

• Requires problem-solving skills with the capacity to review and select solutions from available options and the ability to explain complex concepts or sensitive information.Ability to explain detailed and complicated information within the team in a clear and concise manner.

• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

• Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs. Must be able to lift/carry heavy loads of 50 lbs. or more.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)