Jobs for People with MS: National MS Society

Inside Sale Representative (2017)

• Title:Inside Sale Representative

• Group Company: Mitsubishi Chemical Performance Polymers

• Location:Remote

Group Company:

• Mitsubishi Chemical Performance Polymers

Mitsubishi Chemical Performance Polymers, Inc. (MCPP) a subsidiary of Mitsubishi Chemical is wholly owned, MCC and its twenty group companies provide products and services to customers in North and South America providing a broad range of businesses including chemical, petrochemical, composite materials, pharmaceuticals, electronics, and other businesses.

MCPP has doubled in size over the past 5 years due to the organic growth with our customers as well as numerous positive acquisitions. This has allowed us to expand our product portfolio, global reach and create an exceptional team of 1000+ dedicated employees. MCPP operates a global network of 24 sites in 15 nations. In the Americas, MCPP has locations in Michigan, Ohio, South Carolina and Brazil.

MCPP's goal to our associates is to create an environment that motivates people, creates teamwork and encourages close collaboration with our customer and suppliers. We maintain a strong investment in our associates and encourage an entrepreneurial spirit and growth. We offer our associates a competitive salary, benefits, vacation and incentive package. We encourage learning and development and offer our associates opportunity for advancement.

Job Purpose

We are seeking an Inside Sales Representative for our Performance Polymers Division (PPD) they will work with specific customers to deliver Best-in-Class for Customer Experience. The ideal candidate will be passionate about delivering exceptional customer service, possess strong sales and communication skills, have a proven track record of driving customer satisfaction and demonstrating ability to grow revenue and optimize margins by bringing value to the customer base. The Inside Sales Representative will be responsible for delivering the customer’s experience, set expectations, and maintain relationships and provide the day-to-day activities of supporting customers.

Principal Accountabilities

• Customer Relationship Management: Serve as the primary point of contact for identified accounts, maintaining robust relationships and ensuring customer satisfaction. Collaborate with Account Management team to support premium accounts and larger customers.

• Customer Experience Enhancement: Communicate and respond effectively and in a timely manner to ensure best-in-class customer experience. Establish and maintain relationships with customers, delivering support and insights to grow assigned customers.

• Sales Support: Collaborate with sales teams to maintain customer engagement, support sales activities, negotiate contracts and pricing, identify opportunities for upselling and cross-selling additional products and services.

• Complaint Resolution: Promptly respond to and handle customer complaints, providing effective solutions and maintaining high levels of customer satisfaction.

• Market Intelligence: Communicate competitive information and industry trends to Account Managers, aiding in strategic decision-making.

• CRM Management: Maintain an accurate and up-to-date CRM database, including customer contact information, call reporting, opportunities, and lead details.

• Performance Management: Monitor KPIs to measure performance of sales targets, using the data to develop strategies to meet targets, enhance results, and customer satisfaction.

• Logistics Coordination: Oversee the shipment of physical samples and Product Data Sheets to customers, ensuring timely delivery.

• Cross-Functional Collaboration: Coordinate with account managers, customer service, and technical service personnel to ensure seamless operations and customer satisfaction.

Knowledge / Skills / Experience

• Bachelor’s Degree or equivalent experience in mechanical/technology/chemical engineering, business, or a related field.

• Minimum 2 years’ experience in customer service and/or sales, preferably in chemical or manufacturing industry.

• Exceptional telephone communication skills, with the ability to effectively communicate both orally and in writing to internal and external contacts.

• Effective presentation skills for diverse audiences, including technical and purchasing staff.

• Competency in using sales-related technologies, CRM tools, and digital communication platforms.

• Excellent interpersonal skills, with the ability to build strong relationships and networks.

• Creative and innovative mindset, with a strong problem-solving ability.

• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.

• Ability to quickly learn and adapt to new products, industries, and customer needs.

• Effective organizational and time-management skills to handle multiple leads and opportunities simultaneously.

• Capability to think critically and provide solutions to customer challenges.

• Knowledge of Microsoft Office software (e.g., Excel, Word).

• High level of professionalism, with good judgment and decision-making skills.

Pay Transparency (complete highlighted sections)

• The salary range for this position is $66,500 - $83,100. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

• Competitive Benefits

• Benefits begin on DAY 1!

• Employee Assistance Programs

• Curated Self-Paced Learning & Development Programs for all Employees

Mitsubishi Chemical Group (MCGC) and any of our subsidiaries do not accept unsolicited resumes from individual recruiters or third-party agencies. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. No placement fees will be paid to any firm unless specifically invited on the search by the MCGC Talent Acquisition team and such candidate was submitted to the MCGC Talent Acquisition Team via our Applicant Tracking System.

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.

Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.