Job Information
Expeditors Customs Brokerage Manager in JED, Saudi Arabia
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
350+ locations worldwide
Fortune 500
Globally unified systems
SUMMARY DESCRIPTION:
To develop and manage the customs product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture. To stay in adherence to the company’s policy, procedures and business code of conduct.
KEY RESPONSIBILITIES:
People:
Train, motivate, challenge and mentor other employees.
Conduct annual reviews for employee retention program – against company and job expectations.
Identify, develop and mentor your No. 2
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
Ensure new hires go through the new hire development map within the first 6 months.
Conduct regular interviews with potential new personnel.
Review department goals and business plan periodically with staff to ensure buy-in and accountability.
Operations:
Ensure no duty/VAT unbilled.
Ensure all classification instructions for all shipments for all customers.
Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations.
Monitor undischarged Transit forms.
Monitor duty deferment usage and levels.
Monitor license/visa applications.
Ensure all documentation present for archiving purposes.
Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)
Customer:
Make 5 calls per week – Retention/Sales
Ensure all new business is transitioned correctly.
Report all calls - sales and retention activities in CRM.
Issuance of customs proposal
Finance:
Follow up the customs guarantee for various operations.
Follow up refunds with customs authorities.
Follow AR report – review, delegate, chase.
Ensure every account has a credit limit and check for credit extension when needed.
Department P&L – review, identify, plan.
Compliance:
Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Culture:
Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems:
Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
Be open to implementing new system changes and enhancements with your team.
Audit of files in accordance to AEO
Management of customs system
Send client report requests through the available database (expo request, expo reporting)
Set the tone of this environment within your team.
Audit of files in accordance to AEO
Send client report requests through the available database (expo request, expo reporting)
5 years' experience in the logistics industry.
Knowledge:
Expeditors company policies and procedures knowledge
A good understanding of Expeditors’ products, services and systems
Strong market and competition knowledge
Good knowledge of customs brokerage process and system essential
Good knowledge of customs legislation, especially with regards to classification, valuation and origin
Understanding of ocean, transcon and air documentation process
Knowledge of air, road and ocean transport
Good knowledge of incoterms
Hazardous Materials certification (preferred)
Well-rounded knowledge of the customs tariff and customs system
Skills:
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel, Word etc.).
Pro-active, strong organizational skills.
Fluent in English and Arabic
Proven negotiation skills
The ability to troubleshoot and solve problems quickly and effectively
The ability to maintain a privileged relationships with the customs authorities
Employee Benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Expeditors
-
- Expeditors Jobs
