Job Information
MERCY HEALTH CORPORATION Patient Registrar in JANESVILLE, Wisconsin
JOB REQUIREMENTS: Overview Mercyhealth Patient Registrars are responsible for patient registration duties at Mercyhealth Hospital locations. Patient Registrars will demonstrate behavior that reflects the hospital\'s mission, vision and values. Patient Registrars will greet patients or family members in the various hospital settings and assist them in answering any questions or concerns they may have in person or over the phone. This position is fast paced (sometimes chaotic) and you will be the person patients and our clinical care teams rely on to get patients entered or checked in within the electronic medical record to get care started. As Mercyhealth Patient Registrars we are part of Revenue Cycle and are responsible for accurate registrations, obtaining insurance coverage, educating our patients on their financial responsibilities and collecting applicable payments. To thrive in this job, you will need to be confident with technology and typing; however you don\'t need to have any previous experience or knowledge in healthcare. Since some shifts are in an Emergency Department, you will need to be prepared to see serious illness and injuries. This position requires weekend and holiday rotations. Responsibilities Essential Duties and Responsibilities * Will engage in positive interactions; demonstrate friendliness by smiling and making eye contact when greeting all patients, visitors and customers. Provide helpful assistance in anticipating and responding to the needs of our patients, visitors and customers and staying calm under pressure to deal effectively with difficult people. * Participate in team building activities, continuous quality improvement activities and educational experiences in support of departmental or Mercyhealth initiatives. * Provides shadowing and training to new partners as identified by leadership. * Ability to use good judgment in highly emotional and demanding situations. * Responsible for arriving patient to the ER and Urgent Care. * Responsible for signing in or checking in hospital outpatient visits. * Identifies patients in need of immediate care by visual assessment at time of registration, prioritizes patient registration by severity of complaint, and monitors waiting area for changing patient conditions and alerts triage RN to the need to re-evaluate patients. * Responsible for admitting all surgical and direct admit patients. * Schedules and checks in hospital outpatient lab patients. * Identifies and selects patient using department required patient identifiers to select correct electronic medical record. Thus reducing the chance for privacy, medical or duplicate medical record errors. * Responsible for entering patient\'s complaints/symptoms and them in the appropriate order based on severity of symptoms. Also completing all other... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3C5AA37810BA42A3