Job Information
MTA Senior Manager – Operations Service Analysis, Simulation and Statistical Support in Jamaica, New York
Senior Manager – Operations Service Analysis, Simulation and Statistical Support
Job ID: 11294
Business Unit: Long Island Rail Road
Location: Jamaica, NY, United States
Regular/Temporary: Regular
Department: Sr Vice Pres-Operations-Detail
Date Posted: Apr 8, 2025
Description
Title: Senior Manager – Operations Service Analysis, Simulation and Statistical Support
Department: Senior Vice President - Operations
Post Date: 04/08/2025
Close Date: 04/22/2025
Hay Point Evaluation: 805
Salary Range: $113,944 – 148,265
Position Classification: Non -Safety Sensitive
Location: Queens
Reports To: Deputy Chief - Operations
This is a Non-Represented Position.
This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
Please note that this position has been designated as a "Policy Maker," pursuant to the New York State Public Officers Law & the MTA Code of Ethics. As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics.
SUMMARY :
This position is responsible for modernizing operations by utilizing technology-based initiatives to improve service delivery and optimize schedules, identify opportunities to improve customer satisfaction and economic efficiencies, develop tools for operations including customer facing information as well as other operational needs as required by the LIRR. This position is responsible and accountable to oversee the review of timetable, special program and construction project impact simulations and produce reports identifying conflicts and options to assist the operating departments in mitigating these risks. This position will participate in identifying and supporting the development of advanced tools ensuring the delivery of reliable service and customer information.
RESPONSIBILITIES:
Responsibilities may include but are not limited to:
Oversee data gathering of timetables, speed restrictions, track work and track outages, special programs, service changes and simulation, utilizing software to improve and support operational service performance, operational incidents and departmental needs. Focus on performance improvement strategies and provide insight to “root cause” of anomaly information.
Able to create and analyze the impact of new data through simulation tools, both customer facing and internal, with a focus on identifying actions to optimize performance.
Oversee data collection through database scripting to allow for operating statistics on daily, weekly, monthly, and annual basis. Assist the Operations and Statistical Data group in requests to produce reports focusing on key statistics, based on daily detailed review of train performance and simulation logs.
Extrapolate data to help identify operational data trends and analysis.
Work with the operating departments i.e. Transportation, Engineering, MofE, Service Planning and Stations to develop new tools/technology to assist the operation. Assist in maintaining and troubleshooting designed systems to help support operational needs.
Oversee the development of simulation tools, dashboards and detailed analyses of systems used by the operating departments. i.e. Service Planning, MofE, Transportation, Stations, and Engineering.
Monitor and report status of operating department compliance goals and use of technology monthly to the Deputy Chief - Operations.
Take the lead in assisting the Deputy Chief - Operations in implementing and updating policies, procedures, guidelines, goals and technology.
Ensure that practices and procedures for the art of scheduling are well documented and part of departmental and organizational succession planning.
Make recommendations to senior leadership regarding service changes, modifications, and/or equipment manipulations that would help meeting departmental goals. Provide operational assistance during major service disruptions.
Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review direct reports and approve performance appraisals. Promote safe work practices and provide safe working conditions. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example.
Perform other assignments as requested by Executive Management.
QUALIFICATIONS:
Bachelor’s degree in business, Finance, Management, Information Systems and Technology or a related field. In lieu of a degree, 7 - 10 years of experience in a related field with technical credentials may be considered.
9 years of related experience in a support, operational statistical or performance measurement role in an operating environment is required.
Excellent rail simulation, analytical, and judgement skills.
Effective leadership, problem solving, human relations, interpersonal, written, and oral communication skills.
Strong working knowledge of software computer applications, with a particular focus in DBMS, SQL, Microsoft Office, and Power BI
Proficient in scheduling and modeling for resource allocation.
Ability to translate issues and develop well thought out action plans to improve cost effectiveness of operations.
Ability to analyze problems as they arise utilizing critical thinking skills.
Strong planning skills with ability to effectively management multiple tasks simultaneously while adhering to tight deadlines.
Ability to provide support (platform customer assistance, ICC support, etc.) during service disruptions and weather events.
Strong understanding of railroad standard operations.
OTHER INFORMATION:
In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre-screening. assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work. history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection. process. A medical examination and safety sensitive drug/alcohol test may also be required.
EQUAL EMPLOYMENT OPPORTUNITY:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.