Job Information
Cribl, Inc Customer Support Manager in Jackson, Mississippi
This is a remote Customer Support Manager position.
Summary: Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl' s interactions with those solutions and using our knowledge to lift up everyone we may come in contact with.
Duties & Responsibilities: Manage an industry's leading team. Manage Customer Support Escalations and be the calm voice of reason amongst the chaos. Review Cases, Metrics, Statistics to ensure departmental success. Mentoring and coaching drive Engineers to their best success. Participate and be an advocate of Customers and Engineers. Create, maintain, enhance Processes and Procedures. Build your technical knowledge in Cribl products and how to position them. Ensure team success with SLA's, CSAT and other guiding metrics.
Requirements and []{#Hlk142289191}[]{#Hlk142304825}Qualifications: Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies. Experience with AWS, Azure, GCP, and other cloud platforms
Equal Opportunity/Affirmative Action Employer.