Jobs for People with MS: National MS Society

Studio Administrative Assistant, Information Technology, SC Johnson College of Business

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Our College:Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw-within the college, Cornell Tech in New York City, and Cornell University broadly.

Our Team:

The SC Johnson College of Business IT team plays a critical role in the success of the college by providing the technology and systems required to fulfill its mission. We partner with our colleagues to bridge organizational business needs with technological solutions to shape innovative solutions for world class business education and research.

This Position:

Reporting to the Strategic Operations and Solutions Architect, the temporary Studio Administrative Assistant supports the Distance Education Technologies team at Johnson. The Distance Education Technologies Team provides uninterrupted, real-time, mission-critical operations to remote videoconference learning centers for the Cornell Executive MBA Americas. This position will work in the videoconferencing broadcast studio to administratively support the Strategic Operations and Solutions Architect, faculty, and Executive MBA Americas students during classes.

The temporary Studio Administrative Assistant primarily works on weekend broadcast days. Working hours for this position consist of: :

• Saturday: 8 am to 7 pm
• Sunday: 8 am to 2 pm

Class Schedule:

• Between November and June - Classes are held every other weekend
• Between July and October - Classes are held every weekend

Please note, hours are subject to change based upon the needs of the Strategic Operations and Solutions Architect.

Reliability is essential, and this position plays a critical role in the success and delivery of the program.

Key responsibilities of this position consist of:

Supporting faculty (45%):

Provide administrative support to faculty on class days:

• Before Class:
  • Check with faculty to see if anything needs to be posted to the Program Learning Management System (LMS); software is called Canvas. Respond to and support special requests during class.
  • Review any information with the faculty related to guest speakers, presentations, assignments, absences, and/or class visitors.
  • Verify:
    • Documentation with the list of student teams is setup beside the teaching monitor for faculty.
    • Ensure slides on main computer are setup; confirm the material is for the correction session and the PowerPoint is advancing properly.
    • Ensure there is blue paper and appropriate pens for document camera.
    • Set-up and teardown remote videoconferencing learning center in building.
• During Class:
  • Track student attendance and participation as requested by faculty. Display bio information for faculty anytime a student speaks.

• After Class
  • Confirm with professor if there are learning materials which need to be emailed, scanned or uploaded to the LMS.
  • Make sure all studio documents are filled out, scanned or uploaded to LMS and sent to the appropriate groups/server.

• Other duties or special projects as required.

Broadcast Studio Assistance (25%):

Provide administrative support to studio operations team on class days.

• Perform on camera roll-call to all remote videoconferencing learning centers before class to ensure all sites are operational and there are no technical problems to report.
• Assist the studio operations manager with resolving any issues as necessary.
• Set-up and teardown remote videoconferencing learning center located in Sage Hall. Duties include: furniture and equipment layout, testing equipment, and providing support contact information.
• Maintain a professional, clean, and orderly studio environment before, during and after class.
• Help explain the operations of the studio and program to visitors to the studio.
• Coordinate lunch delivery for studio staff and faculty.
• Other duties or special projects as required.

Reporting Duties (15%):

Generate reports to the Cornell Executive MBA Americas program office.

• Take attendance and record any absences or late arrivals. Regularly connect with partner-university to review and confirm absences from both sections and class sessions.
• Create studio report that contains summary of class, attendance, technical issues and any relevant information that the faculty needs to share with the program or technical staff.
• Other duties or special projects as required.

Supporting Students (10%):

Act as liaison between students and the EMBA Americas program team.

• Answer and respond to phone calls, email and other methods of communication from students and/or any of the remote videoconferencing learning centers. Ensure any issues that may impact class are resolved in a timely manner.
• Contact the appropriate support personnel related to any issues, technical or non-technical, that may occur in any of the remote videoconferencing learning centers that may cause disruption to class or the students. Provide regular communication and updates as necessary until all issues are resolved.
• Other duties or special projects as required.

Other duties or special projects as required (5%):

REQUIRED QUALIFICATIONS:

• Professionalism: strong communication skills
• Demonstrated customer-service skills
• Demonstrated dependability and reliability.
• Ability to adhere to strict confidentiality.
• Computer and office skills, including word processing and spreadsheets.
• Ability to adapt to changing technology.
• Ability to work under time constraints.
• Willing to work irregular hours including evenings and weekends.
• Ability to multi-task and prioritize responsibilities.

PREFERRED QUALIFICATIONS:

• Demonstrated organizational skills with the ability to manage priority conflicts.
• Knowledge of university structure.
• Knowledge of Apple products and operating systems.

This position is not eligible for visa sponsorship or relocation assistance. This is a temporary, causal one year appointment that is not eligible for Cornell benefits.

Pay range for this position is $21.20 - $23.00 an hour.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Temporary Administrative Assistant

Job Family:

Temporary Administration

Level:

No Grade - Hourly

Pay Rate Type:

Hourly

Pay Range:

Refer to Posting Language

Remote Option Availability:

Onsite

Company:

Contact Name:

Theresa Lynch

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-05-22

EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly