Jobs for People with MS: National MS Society

Job Family: Customer Services

Req ID: 419230

For our Digital Industries Customer Service Unit, we are looking for a Service Coordination Operator to be located in Kartal.

• Create tickets for each service visits of the service experts in Field Setvices and Project groups.

• Following incoming cases from other countries and fulfiling the service operation in coordination with related Siemens Companies and Customers in other countries.

• Implementing escalation process being in contact with Siemens HQ Germany, in case necesssary.

• Conducts administrative, mainly pre-defined support activities for service operations and delivery.

• Processes incoming orders, inquiries and/or requests regarding products and/or services.

• Performs order management for assigned customers, manages and files clients' information in the information system.

• Supports customers in case of arising coordinational and administrative issues in service operation.

• Drives complex issues and questions of customers as the first contact.

• Cooperates with clients and sales representatives and service expert to clarify orders and issues.

• Participates in investigating and resolving commercial problems.

#LI-HYBRID

What we offer

1. Speak up Culture

2. Respectful Workplace

3. Being part of a global work environment

4. Attractive remuneration package

5. Excellent recognition tools providing spot awards

6. Learning & Development opportunities for both personal and professional growth

7. Leave days for parents and a variety of flexible working models that allow time off for yourself and your family

8. Creche allowance for mothers

9. Share matching programs to become a shareholder of Siemens AG

10. Remote working and remote living flexibility only for relevant positions

11. Find more benefitshere (https://new.siemens.com/tr/tr/sirket/is-kariyer/siemenste-yasam.html)

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.

“At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds” (https://www.siemens.com/careers/digitalminds%E2%80%9D)

As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.

Please find more information from our web site:

https://new.siemens.com/tr/tr.html

Contact

If you need more information please don't hesitate to contact us.

+90 216 459 20 00

https://new.siemens.com/tr/tr/genel/iletisim.html

insanorganizasyon.tr@siemens.com

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