Jobs for People with MS: National MS Society

Description

As we launch new technologies and tools that drive future customer experiences, we are looking for a Principal Product Manager-Tech to serve as the Editor-in-Chief of our Knowledge Management program. In this role, you will be responsible for defining our content strategy and developing architecture, infrastructure, and mechanisms to empower teams to create high-quality and effective documentation and other developer-facing artifacts. Bringing a strong passion to help developers build the next generation of customer-facing applications, you will build a Knowledge Management program that will be a critical part of delivering a high-quality developer experience. This position requires experience in writing technical documentation, the ability to learn and understand our technologies, and a relentless commitment to long-term customer outcomes.

Key job responsibilities

• Serve as Editor in Chief for all technical content, establishing editorial vision and quality standards

• Create and manage a comprehensive knowledge management/documentation strategy that supports both internal and external developers

• Define and continually refine the information architecture and workflow, implementing mechanisms and tools to enable Tech Writers, Engineers, Solutions Architects, and Evangelists to generate content

• Curate and organize content, establishing and maintaining a clear narrative and unified voice across our documentation

• Regularly audit content and measure effectiveness

• Share and evangelize our documentation strategy with key contributors and users

• Seek feedback from external developers to continually improve strategy and artifact

About the team

Amazon Core Device Software is a global organization in Amazon Devices & Services that develops the critical software and technologies that power many Amazon and third-party devices.

Basic Qualifications

• Bachelor's degree

• Experience technical product management

• 7+ years of technical product or program management experience

• Excellent verbal and written communication skills with experience writing, editing, and managing documentation

Preferred Qualifications

• Experience working directly with Engineers on product enhancements

• Experience in project management methodologies, business analysis, or process improvement

• Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authority

• Passion for helping developers build high quality applications and experiences

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.