Jobs for People with MS: National MS Society

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As our new Engineer, you will be delivering routine service activities for the Unity Lab Services Chromatography Service group. It is a dedicated field-based role supporting our customers on-site on a wide product range, but mainly focusing on Liquid Chromatography (HPLC) (https://www.thermofisher.com/us/en/home/industrial/chromatography/liquid-chromatography-lc.html?SID=fr-chromatography-1) ​ and Mass Spectroscopy (MS) Instruments. You will primarily focus on delivering Preventive Maintenance, Installation- and Services repairs within Clinical Service Team for the purpose of achieving:

• The highest levels of customer satisfaction (Customer Allegiance Score).

• Accurate and timely maintenance and qualification visits.

• Lowest repeated call rates post-maintenance.

Working part of the dedicated Service team, you will take part in providing marked-leading on-site services exceeding customer’s expectations every single day.

Our Organization:

This role sits within our Unity Lab Service (ULS) organization, which provides a single source for integrated lab service, support, and supply management. Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customer’s business needs. Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs, there is a solution to meet their business requirements.

Responsibilities:

• Perform on-site installations, repairs, maintenance, qualifications, and validations.

• Customer-facing, working in conjunction with other ULS teams and Sales.

• Use customer management software to review service calls, handle parts inventories, and complete job tasks.

• Listen to the customer, review their documents, and inspect the instrument to resolve nature and scope of problem.

• Analyze and review inspection findings to resolve source of problem, and recommend repair, replacement, or other corrective action.

• Analyzes system chemistry and use instrument reports to diagnose technical or application problems.

• Work with specialists, engineering, customer service, and other personnel to expedite repairs and drive quick resolution.

• Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided.

• Provide customer instrument familiarization instruction on the accurate use and maintenance of their instruments.

• Other duties may be assigned.

Knowledge, Skills, and Abilities pertinent to perform role functions:

• Strong interpersonal and effective communication skills are a must.

• Proficiency in diagnosing and resolving problems related to mechanical and optical instrumentation in a clinical laboratory setting.

• Ability to read, interpret, and analyze component layout drawings, schematics, assembly drawings, wiring, and labeling diagrams.

• Basic instructional abilities to provide customer familiarization instruction.

• Skill in prioritizing clinical customer requirements and establishing realistic schedules to meet those requirements.

• Proficiency in producing clear, detailed, and concise documentation and customer reports.

• Ability to work both independently and as part of a group to achieve individual and team objectives, as well as resolve routine customer concerns.

• Demonstration of Thermo Fisher Scientific values, including integrity, intensity, innovation, and involvement.

• Possession of a valid driver's license and availability to travel overnight up to 50%, with potential weekend work.

Minimum Education and/or Experience requirements

• Bachelor’s Degree in Sciences, Engineering, Electronics, or equivalent work experience.

• 3+ years hands-on experience servicing analytical equipment (e.g. LCMS (https://www.thermofisher.com/us/en/home/industrial/mass-spectrometry/liquid-chromatography-mass-spectrometry-lc-ms.html) Liquid Chromatography (HPLC) (https://www.thermofisher.com/us/en/home/industrial/chromatography/liquid-chromatography-lc.html?SID=fr-chromatography-1) Mass Spectroscopy (MS) ) gained either as an Engineer, application specialist or working as a Scientist in a laboratory.

Specific Scope Data

• Management of assets found at customer site.

• Responsible for installed customer base at a designated clinical customer site.

• Responsible for individual field Inventory up to $10,000 monthly average total as well as maintain and handle a dedicated site inventory.

Physical/Environmental requirements:

(1) Physical Activities :

• Ability to safely lift 50 Lbs with assistance on occasion and carry 25-30 Lbs continuously throughout the day.

• Ability to bend, squat, stretch, and reach daily in a service function.

(2) Level of Physical Requirements : Medium to Heavy work.

(3) Level of Visual Acuity : Close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

(4) Environmental Conditions : Risk of exposure to toxic or caustic chemicals, risk of electrical shock, moving mechanical parts, fumes, airborne particles, radiation, and vibration. The noise level in the work environment is typically moderate.

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $40.06–$60.09.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.