Job Information
Spanish Peaks Mountain Club Corporate Manager, Residential Compliance in Irvine, California
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SUMMARY
The Corporate Manager, Residential Compliance is instrumental in maintaining, organizing, and implementing standards, compliance, and procedures for the residential division’s management operations. This position is focused on the association management business line and global residential business operations in addition to executing on special projects as needed. This position interfaces with many key business stakeholders both internal and external including developer representatives, board members, committee members, and Residential Owners.
ESSENTIAL FUNCTIONS
Compliance and Service Standards
Lead the administration and compliance of the managed associations in accordance with contractual obligations, associations’ governing documents, and state ordinances
Train and support property-based leaders in the operation and administration of the association management business line
Create SOPs, training materials and templates for association management functions including meeting execution, board compliance, billing, and reporting
Implement service quality standards related to association management offering
Ensure community management tools are being effectively developed and utilized such as property manager reports, resolution worksheets, timed agendas, RFPs, committee charters, financial reporting package standardization
Safeguard divisional PCI and governance compliance
Coordinate with third-party association managers in regard to upholding brand standards
Develop and maintain relationships with relevant regulatory bodies, staying informed about changes in compliance requirements and ensuring the association's adherence to all applicable regulations
Administration and Database Maintenance
Prepare association reports, filings, and meeting materials
Coordinate association meeting schedule across the project portfolio
Maintain a compliance calendar including tax filings, annual reports, financial audits, and reserve study requirements
Oversee divisional database records management including association records, contracts, membership, and state registrations
Prepare and distribute reports based on analytics, providing valuable insights, and supporting informed decision-making processes for the association management business line
Collaborate with external auditors during financial audits to provide necessary documentation and support related to database records
Implement efficient data management practices to ensure the accuracy, security, and accessibility of records within the database
Conduct regular audits of the database to identify and rectify any inconsistencies or inaccuracies in the information, ensuring data integrity
Community Engagement and Communications
Prepare association board and membership communications
Operate Owner Relations platform and maintain consistent standards for the portal
Participation in association meetings as needed
Financial Support
Direct the annual corporate and board budget review and approval calendar
Monitor delinquency rates and collections processes
Provide guidance to ensure association financial compliance
Project Planning Support
Track and manage the association start-up and state registration processes for properties in development
Assist in project planning with a focus on supporting brand standards in association legal document preparation
Other Responsibilities
Participation on association boards and committees as needed
Perform other duties as assigned
SKILLS AND QUALIFICATIONS
Minimum three years of experience in community association management
Property Management license/certification from CAM or CAI equivalent
Bachelor’s degree in business or a related field preferred
In-depth understanding of association finance
Experience with start-up associations
Knowledgeable of PCI compliance in the association management industry
Knowledge and ability to research and interpret state statutes and governing documents
Excellent organizational skills
Proficiency in Microsoft Office products
PHYSICAL REQUIREMENTS
Must be able to sit at a desk for at least 3 hours per day. Must be able to stand and exert well-paced mobility for up to 5 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with associates. Vision occurs continuously with the most common visual functions being those of near vision and depth perceptions. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone and other office equipment as needed.
Role is based in Irvine, California and may require travel up to 15% of the time.
The pay scale for this role is $95,000.00 to $115,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.
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