Jobs for People with MS: National MS Society

Genesis10 is seeking a Software Engineer, ServiceNow HR Service Delivery for a contract with our client in Inver Grove Heights, MN. 100% Remote. Job Description: Our client has an exciting opportunity in our Information Technology group. We are looking for a Software Engineer, ServiceNow HR Service Delivery to be responsible for all Human Resource aspects of the ServiceNow environment. This position will work closely with business and IT teams to gather input to support ongoing business needs, define requirements, identify solutions through existing functionality or customizations, as well as develop specifications and procedures for developing, programming, testing, installing, and maintaining new or modified modules and custom applications within the platform. This role assumes a high degree of knowledge on the ServiceNow platform- including advanced formal training and certifications-and deep skills in various front-end web development languages. You must have excellent communication skills, be incredibly detail oriented, and able to work in both a team environment and independently. This is a great role for someone to flex their subject matter expertise, drive success, and evolve solutions. Key Responsibilities: Serve as the main point of contact for support, administration, and maintenance of the ServiceNow HR Service Delivery functionality and associated applications Day to day administration including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform Monitor health, usage, and overall compliance of ServiceNow and its applications Create and configure Business Rules, Script Includes, UI Policies, Client Scripts, ACL's, Notifications, UI Pages, UI Macros, Scheduled Jobs and SLAs/OLAs/UCs; including advanced scripting of each Solve problems with the ability to quickly fix issues or add functionality for stories/enhancements to be delivered into the sprint. Engage in testing with the ServiceNow Business Analyst and end users to ensure a timely and high quality experience Perform sprint demos and clearly explain functionality and business value to the end user or stakeholders while presenting Creates ServiceNow reports and dashboards using the native reporting module and Performance Analytics Coordinate and facilitate application and platform upgrades in conjunction with ServiceNow ITSM teams Administration and maintenance of Mid-servers and configuration of external data sources Authors and maintains technical documentation Transition story states and enhancements in Azure DevOps/ServiceNow and consistently update the comments, notes and work activities with the latest updates. Actively engage in scrum calls, raise issues or development blockers Actively manage backlog and take up stories or enhancements as time allows Develop familiarity with update sets, deploying code, prod validation and the change process so that everything is delivered properly into production, following client methodology and policy Responsible for the creation and documentation of development, test cases, and build plans Adheres to existing platform governance process for support, maintenance and agreed SLAs Monitor work queue and work with teams to resolve support issues in the ServiceNow HR Service Delivery functionality Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required Participating proactively in daily standup meetings, story grooming sessions, team retrospectives. Ensure adherence to quality standards and attainment of project deliverables Required Basic Qualifications: Bachelor's degree (additional years of experience may offset degree requirement) 4 or more years of system administrator or application development experience 2 or more years of experience with development, administration, configuration, scripting in ServiceNow (TSM, ITOM, ITAM, IRM, VRM, Security Operations and HR Delivery products) Certifications: ITIL v3 or v4 Foundations Certificate ServiceNow Certified System Administrator Experience with ITSM, ITOM, ITAM, IRM, VRM, Security Operations and HR Delivery ServiceNow products Proficient in front-end web development languages, including JavaScript, AngularJS, HTML, CSS, Ajax, XML and Glide Compensation: Hourly W2 pay rate $80.00-$85.00 We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the described qualifications and are interested in this exciting opportunity, apply today! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran