Jobs for People with MS: National MS Society

Strategic Account Advisor - Individual and Small Group

Location: This position will work a hybrid model (remote and office). The candidate must live within 50 miles of our Indianapolis, Indiana Elevance Health PulsePoint location listed on the requisition. Associate will need to travel to meet with brokers/clients as necessary.

The Strategic Account Advisor is responsible for the growth and retention of existing Individual and Small Group accounts to include upsells to a higher level of products/services based on business size and scope.

How you will make an impact:

• Achieves retention and growth targets through execution of sales process.

• Cultivates trust-based relationships and develops comprehensive understandings of client needs and priorities.

• Acts as a consultative collaborative partner with brokers, consultants, and key decision makers.

• Develops business plans to address broker and client needs.

• Conducts broker and/or agency education on pertinent topics.

• Acts as primary customer contact.

• Coordinates with internal partners to meet and exceed client expectations.

• Drives opportunities for additional growth and product sales.

• Ability to learn and become familiar with the industry and products at the local, state, and federal level.

• Continuously updates knowledge in a rapidly changing environment.

• With general supervision, provides account management knowledge to Individual, Small Groups and is able ask for and accept guidance when needed from leadership and/or team members acting as a resource.

Minimum Requirements:

Requires a BA/BS and a minimum of 2 years of sales experience; or any combination of education and experience which would provide an equivalent background. Sales license and appointment required where necessary upon hire or is required to be obtained and appointed within sixty (60) days of hire.

Preferred Skills, Capabilities, and Experiences:

• Experience with office tools, cloud-based software, social media & collaboration tools strongly preferred.

• Experience in sales, account management, retention in the managed care/healthcare insurance industry most notably in individual and small group is strongly preferred.

• Exceptional analytical/strategic thinking, decision-making, problem-solving skills, and adaptability highly preferred.

• Proven ability in collaborating with brokers/clients and cross-functional teams to coordinate efforts towards common goals strongly preferred.

• Experience interacting confidently with key stakeholders, as a subject matter expert and comfortable with influencing decision-making.

• Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties.

• Proven ability to resolve complex issues in a fast paced and high demand environment.

• Proficient with Microsoft Office products, MS Teams and Salesforce highly preferred.