Jobs for People with MS: National MS Society

Description

About Us:

On May 1st, 1989, Rich Ackley and a team of talented people pooled their combined 100 years of experience and founded Dalmatian Fire, Inc. in Indianapolis, Indiana. On the same day, Rich also opened a branch office in Cincinnati, Ohio.

The second week of Dalmatian’s operations, the company sold an $8,900 tenant finish sprinkler job in Cincinnati. Now, over 27 years later, we have produced in excess of $515 million in fire sprinkler revenue.

In 1995, we opened our third branch office in Columbus, Ohio, and in 2005, we opened our fourth branch office in Louisville, Kentucky.

We joined Shambaugh & Son, L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc. and together we perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

We recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.

Job Description:

The Service Coordinator will be responsible for performing a wide variety of service-related tasks for our Dalmatian Fire Service Team in Indianapolis, IN. This position will work closely with customers and additional service team members to coordinate, prioritize, assign, bill, and close all service requests in a timely and efficient manner.

Essential Duties and Responsibilities:

• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.

• Responsible for coordinating, prioritizing and assigning service work orders to manage customer’s expectations and making judgments based on current workloads and priorities.

• Utilize accounting system to pull work order numbers.

• Utilize Building Reports Software for scheduling and validating technicians debrief information on service tickets

• Assist with processing payroll – approve timesheets and send to payroll. Check for accuracy including job numbers, customer signature, description of work, and vacation time.

• Dispatch service partners/subcontractors as needed.

• Work with customers to the completion of project.

• Calculate, prepare, and send accurate invoicing to customers within one work of completed service date.

• Maintain document retention for electronic copies of service acknowledgements, work orders, and inspection reports.

• Always maintain confidentiality of customer and employer information.

• Perform or assist with additional tasks as directed.

Qualifications:

• This position requires proficiency in computer usage above basic Microsoft Office & Windows Skills. Must be tech savvy.

• Experience with AS400 / TrueLine accounting system a plus.

• Proven experience in multi-tasking and executing several difficult tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.

• Must be organized, self-motivated and have a strong work ethic.

• Dispatching or scheduling experience with Technicians, Project Managers, etc.

• Professionalism in email and over the phone.

• Must be able to retain training in an organized fashion to be successful.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=%22Shambaugh+%26+Son%22&o=relevance&w=&wc=&we=&wpst=) Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent.

Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.

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