Jobs for People with MS: National MS Society

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SUMMARY DESCRIPTION

As a member of the Sales Operations Department, the Indian Sales Operations Coordinator will play a proactive role in supporting all members of the direct Sales Organization as well as independently contracted distributors as a means to sustain customer satisfaction. Primary focus of this role will include the execution as well as the management of Integra’s inventory assets within their assigned regions in accordance with corporate and divisional guidelines and standard operating procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Process Internal and external orders and ensure on-time delivery for scheduled cases.

• Process sample stock requests on an as needed basis

• Collaborate with distribution centers as well as supply chain.

• Provide courteous, responsive, timely, helpful service to all customers, throughout all communications.

• Perform inventory transfer transactions.

• Interface with Indian sales management group and distribution center to provide updates on orders and resolve issues.

• Assist in the task to decrease the value of unbilled revenue by supporting the Sales Organization in securing purchase orders within their assigned regions.

• Manage inventory and logistics of demo capital equipment that are on books of Integra India.

• Follow all credit and compliance procedures.

• Look up lot numbers and expiration dates to reserve against the customer’s order.

• Prepare a Preliminary Invoice with lot, expiration dates and pricing as needed.

• Monitor tenders and special programs.

• Confirm shipping of an order and provide all related documents.

• Understand and process required documentation, including pro forma invoices, commercial invoices, etc.

• Coordinate shipment of material from the distribution facilities, including certificates, labeling, and proper customs documents

• Work with the appropriate departments to properly document and process complaints and returned material.

• Possibility to support different markets or other functions within the company.

• Process and monitor dealer-initiated orders in field inventory system, ensuring pricing accuracy as required to invoice associated transactions and recognize revenue in a timely manner.

• Collaborate with the Recon Consignment Team when inventory issues arise while processing billing orders.

• Assist in the review and handling of open order reports for outstanding revenue opportunities.

• Respond and troubleshoot sales representative and distributor inquiries regarding the status of open orders, delivery and/or invoicing.

• Respond to internal and external customers inquires in accordance with departmental service level agreements.

• Available for fielding inbound internal and external customer calls based on departmental standards.

• Perform all other related duties as required.

SUPERVISION RECEIVED

Under direct supervision of International Customer Service director and coordination with India country management

DESIRED MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• Associates Degree required, Bachelor’s Degree preferred

• 3-5 years’ experience in Sales Operations, Customer Service or Inventory Management

• Medical Device or healthcare experience preferred.

• Indian and English language skills required.

• Strong written and verbal skills

• Demonstrates strong time management skills

• Detailed oriented

• Ability to work with minimal supervision

• Ability to problem solve and think logically

• Working knowledge of MS Office Suite

• Previous SalesForce.com, Oracle and or Surgisoft experience a plus