Job Information
Deque Systems Product Retention Specialist in Hyderabad, India
Job Summary
Deque is seeking a Product Retention Specialist, to join our growing Product Success team, who has a passion for providing an excellent product onboarding experience to our customers, building deep relationships and translating customer needs into straightforward, measurable solutions. This position will serve as a trusted advisor to Deque’s mid-market/SMB clients to help them achieve their digital accessibility goals and is ultimately responsible for ensuring their success. The ideal candidate has some experience in Customer Success, Account Management, Project Management, or similar roles supporting product adoption in a B2B SaaS environment. An understanding of current web and native-mobile development processes is a plus. This is an individual contributor entry level position.
Key job responsibilities
Manage the onboarding and renewal journeys for an assigned portfolio of customers.
Understand customer training needs and their current tool usage/adoption; provide tailored training recommendations.
Conduct feedback sessions with the product team and relay customer insights.
Resolve technical issues and create support tickets to request new features, report bugs, and enhance product documentation.
Create and utilize Salesforce reports to track, action, and report on the status of various assigned accounts.
Schedule and coordinate product upgrades for SaaS customers when no dedicated PM/CSM is assigned.
Coordinate and follow up with Accounting and Customers on renewals.
Stay updated with new Deque Programs, Services, and Products.
Identify opportunities for process improvement and efficiency.
Qualifications
At least 2 years experience in a customer-facing role
B2B SaaS experience
Excellent communication and presentation skills
Strong organizational and time management skills with the ability to manage multiple customer projects concurrently
A strong work ethic and self-starter attitude, with the ability to thrive in a fast pace environment
Familiarity with agile web development processes is a plus
Job Location
Work location is flexible - India.
About Deque Systems, Inc.
Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. Installed in over 250,000 browsers and with over 4,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.
Career Fulfillment & Culture
People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internally revered for her down-to-earth personality and work ethic. Candidates are expected to exhibit the following core values. We take these very seriously to preserve our special culture:
Innovation with results that matter
Deliver what you promise
Can-do attitude
Open, direct & respectful communications
We care deeply
We practice humility
How to Apply
Apply by submitting your resume and a cover letter.
Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required.
Thank you for your interest in joining our exciting company!
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