Jobs for People with MS: National MS Society

Job Description

Manage a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.The Senior Manager of Product Management is a member of the product management team that works closely with their Portfolio Lead to help manage a team of Product Owners to deliver on the roadmap.

They also work with the Portfolio Lead, UX team and development teams interpreting the roadmap through the eyes of the customer to help solve customer problems in the most effective way.

The Senior Manager of Product Management will seek input from various stakeholders, help with the growth of the assigned Product Owners. He/She will support the Portfolio Lead in balancing the roadmap of conflicting priorities and help communicate the path forward.

The focus of the Senior Manager of Product Management will be to grow a team of Product Owners to act in a way to not simply deliver “features” but instead understand problems, collaboratively solving problems, and delivering capabilities that customers love and use. Like the Portfolio Lead, you will be measured on key KPIs including not just financial & ROI, but also adoption and satisfaction metrics for solutions. In other words, do customer use the solution and do they like it.

You will drive for consistency, a culture of delivery and customer satisfaction, with 5 key measures:

1. Adoption “Are people using it?”

2. Customer Satisfaction “Do they like it?”

3. Financial “Are they buying it?”

4. ROI “Are we making money?”

5. Employee satisfaction “Are we aligned?”

Career Level - M3

Responsibilities

This is a position that requires a combination of strong engagement and communication skills, people management, pragmatic thinking, tactical execution, and the ability to balance an ever-challenging mix of priorities and stakeholder views. You should be experienced in creating people growth plans, participating in the creation of business plans, go to market plans and launch plans for a global business. You will be working directly with your Portfolio Lead, Product Experience & Product Development to deliver product offerings that grow the business.

In this position, along with your team, you will collaborate with sales, pre-sales, product marketing, corporate marketing, and customer support to define the best path forward for your products. You will engage with product development and product experience to ensure products are delivered to delight customers. You will also act as a main representative for your stream internally and externally. Engaging with internal teams, customers, and partners will be common.

Key responsibilities include:

• Growing a team of Product Owners to excel in “building the product right”.

• Understand the customer and their needs and is their advocate.

• Understand the market, customers and product management strategy and convey these contexts to the team.

• Work with your Portfolio Lead and ensure the creation, management, and prioritisation of a product backlog by your team, and for assessing whether what the team produces is appropriate to release to market.

• Work hand-in-hand with product development, particularly the Product Owners, and product experience teams to ensure alignment of objectives, timely delivery and positive customer outcomes.

• Ensure that what we build adds up to meaningful experiences for our customers.

• Work with the team and stakeholders to understand team capacity and realistic workloads.

• Support the Portfolio Lead in developing commercial and market plans.

• Ensure customer facing departments understand the changes we make to our products.

• Proactively contribute to ongoing process improvement and ensure high quality outcomes for our customers.

• Pro-active in helping others through building capability and supporting peers.

• Communicate with and get buy in from key stakeholders, including external (our customers) and internal. Continue to make development, marketing, support and importantly sales and pre-sales feel good about your team’s offerings and direction.

• Make decisions based on specific and deep market and metrics analysis.

• Work with the Portfolio Lead to measure and report on the success of your solutions, particularly around adoption and satisfaction.

The Senior Manager of Product Management will be a flexible, results-oriented, and experienced product management professional. This role combines a great instinct for evolving a product culture; developing compelling products with a strong focus on users; a technical aptitude to work with a world class development team; and the business sense to drive product goals and strategies.

Leadership

• Ensure growth of Product Owners.

• Ensure effective integration and co-ordination between the Product Strategy, Product Experience and Product Development.

• Ensure implementation of effective team management for all teams (regular meetings, work flow allocation, prioritization)

Commercial

• Assist the Portfolio Lead with:

• Managing the entire product line life cycle from strategic planning to tactical activities.

• Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and other industry stakeholders.

• Drive a solution set across development team (primarily Development/Engineering and Marketing Communications) through market requirements, product contract and positioning.

• Analyze potential partner relationships for the product.

• Set and deliver commercial targets for the product

General

• Understand the competitors’ products in terms of positioning, features and benefits, and account acquisition strategies

• Build an excellent knowledge of the Industries GBU products, mapping how the new product set interfaces to the existing product set.

Candidate Requirements

Required Skills and Experience

Essential:

• Strong people management background

• 5+ years product management or technical product marketing experience required.

• Some SaaS or network-based business expertise

• Experience making sophisticated product decisions in a competitive market and getting it right!

• Must always be thinking about the customer. Must be maniacal about focusing on product issues and initiatives that will create engaged and happy users (which ultimately generate revenue).

• Have a strong business sense and ability to grasp customer’s needs and expectations. Given the broad-based product responsibilities this individual will assume, strong project management skills and the ability to manage multiple parallel initiatives and stakeholders will be critical.

• Demonstrated ability to gather user requirements and convert them into a winning product vision.

• Significant people and organizational management skills.

Desirable:

• Experience in Agile/SAFe Development

• Experience working in a fast-growing business

• Experience with organizations in the never-ending process of transitioning to Agile development methodologies.

About Us

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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