Job Information
Rocket Software Associate Operations Analyst in Hyderabad, India
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
You will work alongside business analysts, business users and report directly to the Manager, Technical Support Operations. Your main tasks will include assisting Operations Analysts in performing detailed requirements analysis, documenting processes, and performing some user acceptance testing and user training. To succeed in this role you should have a natural analytical way of thinking and be able to understand non-technical users technical needs.
As an Associate Operations Analyst you will help find solutions alongside the Operation Analysts to organizational function and channel system functions for stakeholders under the Technical Support Operations Manager´s supervision. Additionally, you will help in documenting processes and procedures, prepare and assist with test and training plans in relation with system integration. The Associate Operations Analyst collaborates with users to analyze information needs, functional requirements and assist the Operations Analysts in defining concepts needed to operate our business. They also collaborate with other departments across Rocket and follow-up on requests for providing scalable solutions to business needs.
Essential Duties and Responsibilities :
Prepare, analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
Assist with the analysis, design, configuration and support of Technical Support processes and projects.
Interpret requirements into viable options, able to recommend the most scalable solution and advocate with the business stakeholders for their needs
Communicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to stakeholders so that issues and solutions are understood
Participate in the QA and training of systems in relation to integrations to ensure features and functions meet the defined requirements
Participate in documenting system capabilities and functionality
Assist Subject Matter Expert for all Technical Support business processes
Required Qualifications:
Experience documenting and analyzing business and/or technical processes, procedures, policies
Good organizational and problem-solving skills
Ability to act as a liaison between technical and non-technical teams and resources
Great listening, interpersonal, written, and oral communication skill
Experience working in a team-oriented, collaborative environment
Logical and efficient, with keen attention to detail
1+ year prior analyst experience
Prior experience with Salesforce Service Cloud is a plus
Travel Requirements: < 5% (Occasional company events)
Preferred Qualifications:
Experience with Salesforce, OpenAir, and Oracle
Experience with reporting tools and working with data
Experience creating and maintaining written procedures
Education: Associates Degree, or equivalent business experience
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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.