Job Information
Applied Materials order management I - (B1) in Hsinchu, Taiwan
Key Responsibilities
Create under supervision quotations/opportunities in ERP system and provide to customer. Dealing with limited volume
Create under supervision and maintain accurate Sales Orders in ERP
Escalate customer requirements not being met
Handle customer inquires via phone, e-mail, and fax
Functional Knowledge
- Demonstrates conceptual knowledge of theories, practices and procedures within a discipline
Business Expertise
- Applies general knowledge of business developed through education or past experience
Leadership
- No supervisory responsibilities; accountable for developing technical contribution
Problem Solving
- Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments
Impact
- Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
Interpersonal Skills
- Exchanges straightforward information, asks questions and checks for understanding
Key Responsibilities
Customer parts, return, repair, service requests interaction and processing
Quote, part# inquiry, problem parts, pricing issue follow up and update
Order management incl. book, bill, tracking, update, change and troubleshoot
Entitlement checks
Service dispatch
Part expedite, fulfillment and delivery coordination
Customer escalation follow up and update
Multi-regions support for the above scope
Requirements
Bachelor degree in International Business, business administration, or foreign language
Willing to take 2nd shift
Above 2 years order management related experience preferred
Familiar with SAP/CRM, MS Office (Excel skill highly required)
Personality with positive, proactive, detail-oriented, and responsible
Good Communication skill / Team player/ Delicate work skill
Excellent telephone communication skills
Good communication writing skills in English and Chinese
Business knowledge on Import and Export business and international trade business
Experience In service/sales order management, Inventory management, or relevant
TOEIC score higher than 750
輪班說明 :
採四班二輪制並支付輪班津貼: 大夜班(每月NTD 15,000),大日班(每月NTD 7,500)
大夜班(晚上七點至隔天上午七點)與大日班(上午七點至當日下午七點)
每一班表十二小時,實際工作時間十小時,休息兩小時
每三個月調換日、夜班表一次
Qualifications
Education:
Associate's Degree
Skills:
Certifications:
Languages:
Years of Experience:
Up to 1 Year
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
No
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Applied Materials
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