Job Information
The City of Houston IT LEAD – APPLICATIONS (Computer Aided Dispatch Application Support) in Houston, Texas
IT LEAD – APPLICATIONS (Computer Aided Dispatch Application Support)
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IT LEAD – APPLICATIONS (Computer Aided Dispatch Application Support)
Salary
$86,164.00 - $120,000.00 Annually
Location
5320 North Shepherd
Job Type
Full Time
Job Number
33770
Department
Houston Information Technology Services
Division
HITS - ENTERPRISE APPLICATION SERVICES (EAS)
Opening Date
06/24/2024
Closing Date
7/21/2024 12:00 AM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT LEAD – APPLICATIONS (Computer Aided Dispatch Application Support)
Posting Number: 33770
Department: Houston Information Technology Services
Division: ENTERPRISE APPLICATION SERVICES
Reporting Location: 5320 N. Shepherd Drive, Houston, TX 77091
Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The IT Lead – Applications (Computer Aided Dispatch application support) will be responsible for the support of critical applications for the HOUSTON EMERGENCY CENTER. This role will provide technical and functional oversight for the Computed Aided Dispatch application and related integration to other agencies such as HFD, HPD, and the DA's Office. The role will work closely with the IT Manager to design, implement, and maintain the COMPUTER AIDED DISPATCH system to ensure business continuity of all systems. This position will also provide technical guidance to the support team and maintain the continuity of HOUSTON EMERGENCY CENTER application institutional knowledge. This role is especially important as more resources will be needed for future next generation COMPUTER AIDED DISPATCH replacement project.
Provide application support for the Houston Emergency Center. Manages a software development team supporting Public Safety Agencies for the City of Houston. This team develop and maintain custom applications, dashboards, and reports.
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions.
Extended work hours may be required due to situational emergencies, such as critical systems failures or extended installation times. If designated TIER 1, the successful candidate may be required to stay at the Emergency Center during major events, such as severe storms.
MINIMUM REQUIREMENTS
EDUCATION
Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable. Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis
EXPERIENCE
At least six (6) years of technology experience supporting applications.
A Master’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.
LICENSE
Must be able to obtain CJIS Certification.
PREFERENCES
*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *
Experience working in a Public Safety Environment or large call center.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION – NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 30
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.
If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Which best describes your highest level of education?
High School Diploma or GED
Associate's degree
Bachelor's Degree
Master's Degree or above
None of the above
03
Which area of concentration did you obtain your degree?
Information Technology
Computer Science
Management and Information Systems (MIS)
Engineering
Business Administration
My degree is not listed
I have no degree
04
Which best describes your technology experience supporting IT applications in computer aided dispatch system?
Less than 4 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 years or more years of experience
I have no technology experience supporting IT applications
05
Which best describes you experience supporting public safety or computer aided dispatch system? Police / Fire / EMS - Classified position
Less than 4 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 years or more years of experience
I have never supported public safety agencies nor systems.
06
Which best describes you experience supporting public safety or computer aided dispatch system? Public Safety Support – Non-classified position.
Less than 4 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 years or more years of experience
I have never supported public safety agencies nor systems.
07
Please select which valid certifications you currently hold. (Check all that applies)
APCO
NENA
IPSA
Other
None of the above
08
Which best describes your experience working in a Public Safety Environment or large call center?
Less than 4 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 years or more years of experience
I have no experience working in a Public Safety Environment or large call center.
09
Please provide a list of all valid certifications you currently hold and their validity date(s) (See Resume will delay review of your application)
Required Question