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• Houston, TX

• Field Warranty Service Rep - CONROE / WILLIS AREA

  Houston, TX

Field Warranty Service Rep - CONROE / WILLIS AREA

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Job Description

David Weekley Homes believes homeowners to be our most valuable asset. We are seeking a highly skilled Warranty Service Representative, in THE CONROE / WILLIS AREA, to join our team to interact professionally with our homeowners by responding to their questions and concerns. You must be able to handle all types of communication interactions using a friendly and helpful approach.

This position requires someone who is a self-starter and can work independently, as well as work closely with customers and sub-contractors, in a fast-paced environment while achieving High Levels of Customer Satisfaction.

Warranty Service Representatives (WSR's) must be able to identify and address customer needs, with a goal of total satisfaction. They must be able to handle warranty calls from homeowners by visiting the home to inspect the issue, determine if it is eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolutions in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.

Job Responsibilities:

• Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships

• Respond quickly, professionally, and accurately to customer inquiries and warranty concerns

• Conduct research with available resources to satisfy homeowner’s inquiries

• Coordinate and schedule all Warrantable repairs with contractors and customers

• Follow up, inspect, and ensure completion of all repairs

• Maintain daily recordings and documentation of issued and resolutions in the warranty database for management reviews

• Hold contractors accountable for results

• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable

• Manage a budget

• Responsible for achieving high levels of customer satisfaction

  Job Requirements:

• Strong communication skills, including active listening and clear articulation

• A positive attitude and good social/interpersonal skills are essential

• Ability to solve problems, alleviate conflicts, and deescalate intense situations tactfully

• Must be able to deal with and remain calm in confrontational situations

• The ability to say "no" and overcome objections in a professional manner

• Follow up and follow through consistently to deliver outstanding service

• Have excellent time management, organizational and scheduling skills

• Ability to multitask and prioritize

• Ability to work individually and as a team member

• Previous experience in a customer service environment

• Previous experience in the home building industry and/or some home repair experience is helpful, but not required

  What We Offer:

David Weekley Homes is the largest private home builder in the US, operating since 1976, now in 19 cities. We offer a unique working Culture, which earns us accolades like making FORTUNE’s "100 Best Companies to Work For" list 18 times. You'll enjoy a fun, professional atmosphere with high standards, have an opportunity to enhance your skills and learn new skills, plus receive continual coaching, feedback and recognition for a job well done. We offer an excellent benefits package which includes:

• Health Insurance - Medical, Dental and Vision

• 401k and discretionary 8% match

• Employee Stock Ownership Plan

• Profit Sharing

• Vacation, Holidays & PTO

• New Home Discount for Team Member & Family

• Team Member Product Discount

• Community Outreach

• College Scholarship Program

• Sabbaticals

• And More!