Jobs for People with MS: National MS Society

Job Description

Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you).

**This position requires you to be on site at our HQ in Houston, TX.

Responsibilities:

• Resolves customer concerns via phone, email, live chat, or social media;

• Assists customers with the placement of orders, exchanges, or refunds;

• Helps with complaints, errors, account questions, billing, cancelations, and other queries;

• Identifies and assesses the customers needs to achieve satisfaction;

• Provides accurate, valid, up-to-date and complete information about products;

• Meets individual and CSR team satisfaction targets;

• Provide appropriate solutions and alternatives to customers within the specified average time limits;

• Goes the extra mile to engage and satisfy customers;

• Greets and follows up with walk-in customers;

• Creates and updates customer accounts;

• Ensures proper customer satisfaction is being delivered at all times;

• Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• Minimum 2 years previous customer service experience or experience as a client service representative

• At least 1 year of call center experience

• High School Diploma or GED

• Customer orientated with the ability to adapt/respond to different types of customers

• Bilingual (English & Spanish) - Knowledge of natural health industry

• Actively embraces healthy living null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.