Jobs for People with MS: National MS Society

Description

A company in North Houston is seeking a Bilingual Customer Service Representative, fluent in Spanish. Must be flexible to work some Saturdays as will be working 4- 10 hour days (hours 9:45AM-8PM weekdays, 8:45AM-8PM when scheduled for Saturday). If you are interested and qualified, please apply today!

Schedule: Four 10-hour shifts per week (non-consecutive days)

Availability Requirements: Must be available to work weekends and holidays

Job Description:

We are seeking a dedicated and professional Bilingual Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for customers, providing exceptional service and ensuring customer satisfaction. You must be fluent in English and another language, and possess excellent communication, problem-solving, and organizational skills.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and live chat in both English and Spanish.

• Resolve customer complaints and issues promptly and effectively while maintaining professionalism and empathy.

• Accurately document and update customer records in the system.

• Provide relevant information about company products/services and proactively recommend solutions to customer needs.

• Collaborate with internal teams to escalate and resolve complex customer issues (Source: Research Data).

• Ensure compliance with company policies and maintain a positive customer experience during all interactions.

  Requirements

Qualifications:

• High school diploma or equivalent required; college degree preferred.

• Fluency in English and Spanish, both written and verbal.

• Previous customer service experience (1–2 years preferred).

• Ability to work a flexible schedule, including weekends, holidays, and non-consecutive 10-hour shifts (Source: Robert Half).

• Strong problem-solving skills and ability to manage conflict with professionalism.

• Proficiency in Microsoft Office Suite and CRM systems.

• Excellent teamwork and time-management skills.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .