Job Information
ProSoftware Benefits Support Specialist in Houston, Texas
Position Summary:
We are looking for a goal-oriented team member at the fastest growing software company in the PEO Software space. The Houston-based Benefits Support Specialist provides critical support to the team via system, Human Resource and Benefits specific business knowledge. The Benefits Support Specialist will be a key advocate for customer success, support and translating clients’ needs into PSR (product specifications) for Pro Software enhancements. Furthermore, this individual will be an SME in the Benefits functional area.
Who We Are Looking For:
We are looking for a teammate: who will share our values and our passion for building quality products; who enjoys what they do, is creative, loves to learn new things and will rise to meet all challenges; who will take ownership of their work and has the ability to work both independently and collaboratively with team members.
Responsibilities
Provides insight to, and support of, the customer throughout the full project lifecycle (Sales-implementation-support)
Resolves Benefit related Support Tickets
Shares knowledge related to Benefits practices and process with the client and the internal team
Prepares and conducts user training
Documents and maps customers’ business processes and third-party integrations and identifies areas of opportunity for increased client satisfaction (either during sales or implementation process)
Configure Pro Software to work for customer
Act as a QA Expert and test tickets related to Benefits
Acts as liaison between the client and the business and effectively communicates client needs related to software functionality and performance
Qualifications
Is a team player with strong communication, interpersonal, and collaboration skills
Possess an in-depth understanding of both Pro Software and the PEO business
Has an advanced knowledge of Benefits functions
Has excellent communication and documentation skills
Present ideas effectively, either orally or in writing
Knowledge of Medical, Dental, COBRA, ACA, 401k and other benefits areas
Deliverables
Support ticket resolution
Configure client environments
Create and deliver training to clients
Test new product features
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