Jobs for People with MS: National MS Society

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

The Customer Care Site Supervisor (CCSS) is a natural problem solver who can proactively detect and facilitate resolution for high level customer needs. The incumbent will need to be able to lead initiatives that will identify and provide a solution to ensure customer retention. The CCSS motivates and guides the Customer Care team members at their site to achieve customer satisfaction goals established by the company and tracks that attainment through implementation and use of key performance indicators (KPIs). The CCSS is also responsible for implementing and managing customer service initiatives and programs including continuous improvement projects in customer service processes in conjunction with the Customer Experience team.

The CCSS will be responsible for the initial onboarding of high dollar or key target area customers, including high level credit related processes, validations within key systems, and provide all levels of support to assigned customers. This role will serve as the primary escalation point for all customer issues and therefore needs to be able to coach customers through important decisions and potentially high dollar value issues that impact the business. This position will rely heavily on their deep industry and product knowledge to prioritize customer issues and ensure communication and expectations are met throughout the process. Responsibilities also include leading research efforts and providing intel on patterns in customer issues and inquiries; being able to train and mentor existing CCS staff at all levels, lead team meetings, be a proactive leader in helping the team improve overall customer experience; as well as work as a liaison for product management, manufacturing, and sales to ensure customer satisfaction. The position requires excellent time management and prioritization as well as a mastery of customer relationship management (CRM) software, order processing (ERP) software, and other internal systems.

The ideal candidate will have the following:

• Associates Degreerequired
• Bachelors Degree preferred
• 5+ years direct customer contact and communicationrequired
• 3-5 years project management and analysis in the field of customer servicerequired
• 2+ years supervisory or management experiencerequired
• Excellent communication and presentation skillsrequired
• Aptitude for working autonomouslyrequired
• Assertiveness and the ability to be a self-starterrequired
• The ability to manage multiple projects preferred
• Knowledge of customer relationship management (CRM) software preferred

Saint-Gobain's innovations touch almost every major industry around the world. Our ambition is to provide innovative solutions that combine material science, processing technology and design to save energy, provide protection, improve comfort, and give peace-of-mind to our customers. Our unique performance is delivered by passionate people, empowered to collaborate closely with our customers and solve their toughest challenges.

Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we've learned working together makes good ideas, great ones. With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.

Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you're empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.

Invent yourself at Saint-Gobain Composites, and together, let's protect what matters most!

Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position which is$68,700 to $103,000per yearhowever, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Please note this is the full compensation range of the position. Likely starting salary will be in the middle of the range, not close to the max.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 9%of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is$74,883 to $112,270per year. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Employees have the flexibility to choose the benefits that best fit their individual needs.

* Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.
* Medical, Prescription Drug, Vision, and Dental Insurance
* Healthcare Saving Account and Flexible Spending Account options
* LiveWell Wellness Program
* Employee Assistance Program (EAP)
* Paid Time Off and Paid Parental Leave
* Retirement and Protection - Helping to make the future life you want a reality.
* 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
* Company-provided Life Insurance, AD&D, Short-Term Disability
* Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and * Accident Insurance
* Additional Benefits - Helping shape the experience and impact you want * Commuter Benefits * Group Legal * Identity Theft Protection * Auto and Home Insurance * Pet Insurance and Discounts * Back-up Child and Elder Care * PerkSpot Employee Discount Program * Volunteer Day