Jobs for People with MS: National MS Society

[JOB/POSITION TITLE[: Dispatch Operator [STATUS[: Non-Exempt [PRIMARY PURPOSE[: [To provide high-quality dispatching of Field Services officers to respond to a wide variety of calls for service from rescues and emergencies to animal pick-ups and complaints. To assist clients in a professional and courteous manner and provide accurate information to general public inquiries. [Reports To[: Senior Manager of Field Operations [Supervises[: Volunteers [ESSENTIAL DUTIES/FUNCTIONS[:]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}

• Field Services Calls. Receives emergency and non-emergency calls for service, prioritizes calls and dispatches appropriate officers for follow up. Relays pertinent information in a factual and concise manner. Logs service calls in to the database accurately. Uses good judgment in making decisions for both emergency and routine situations.
• General Inquiry Calls . Responsible for handling general calls from the public. Must be knowledgeable at all times of Humane Society activities, processes and protocols, and direct calls as necessary. Treats callers in a friendly, empathetic and professional manner. Follows up on public requests in a timely manner including returning phone calls.
• Correspondence. Assists with timely issuance of correspondence to the public including but not limited to field services letters and lost and found concerns. Reporting. Produces and maintains accurate statistics and reports according to deadlines. Reports statistical trends as needed.
• Lost and Found Support. Assists public with lost and found animals and makes efforts for reunions. Posts and updates the shelter database. Updates and files microchip forms and information.

[OTHER DUTIES/FUNCTIONS[:]{arial",sans-serif"=""}]{arial",sans-serif"=""}

• Organizational Improvements. Regularly participates in meetings with other members of the field services department and shares ideas and suggestions for department and organization improvements.
• Other Duties as Assigned. May include organization-wide support as needed such as but not limited to participation in events, serving as spokesperson, fundraising and Society's role as a first responder to disasters.

[JOB CONDITIONS[:]{arial",sans-serif"=""}]{arial",sans-serif"=""}

Work Environment

:

Indoors in an air-conditioned office.

Equipment Use

: Computer and MS Office programs, telephone system, radio dispatch system for up to 8 hours per day.

[Hours]{arial",sans-serif"=""}