Jobs for People with MS: National MS Society

Description

We are offering a contract to hire employment opportunity for a Customer Experience Specialist in the Printing/Publishing industry. The role is based in HOMEWOOD, Alabama and will involve managing customer interactions, handling inquiries, and maintaining customer records. The workplace is dynamic and fast-paced, requiring a proficient use of various computer programs and CRM software.

Responsibilities:

• Accurately process customer credit applications related to our services

• Maintain and update customer records in the CRM system

• Handle and resolve customer inquiries promptly and professionally

• Use ADP - Financial Services to monitor customer accounts and take necessary actions

• Assist customers with their needs, providing top-tier service and ensuring their satisfaction

• Manage billing functions efficiently, ensuring all customer records are up to date

• Use Epic Software for managing customer interactions and tracking their activity

• Answer inbound calls, providing quick and comprehensive support to customers

• Utilize Avaya CMS for managing customer interactions effectively

• Carry out benefit functions, ensuring our customers are fully aware of the benefits of our services.

Requirements • Proficiency in ADP - Financial Services

• Experience with Avaya CMS

• Able to use various computer programs effectively

• Knowledge of CRM systems

• Familiarity with Epic Software

• Proficiency in About Time software

• Experience in answering inbound calls

• Ability to assist customers effectively and professionally

• Understanding of benefit functions

• Experience with billing functions

• Prior experience in the Printing/Publishing industry is preferred

• Excellent communication and interpersonal skills

• Attention to detail and problem-solving abilities

• Ability to work in a team-oriented environment

• Exceptional customer service skills

• Ability to multitask and prioritize tasks effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .