Jobs for People with MS: National MS Society

About the product and mission

We are looking for a Senior User Researcher to join the Dynamics 365 Sales team and help us build delightful and valuable tools to empower millions of sales professionals across the world. Come join a positive and collaborative team—where everyone is encouraged to bring their authentic selves—and work at the forefront of Microsoft’s product portfolio.

At Microsoft, we have a clear mission and bold ambitions: Empower every person and every organization on the planet to achieve more through our technology and innovation. To make that a reality, our Dynamics 365 team is charged with crafting solutions that transform the way business users are working by allowing them to focus on building strong relationships with customers, empowering them to take data driven actions, and optimizing their time for impact. For this, we’re leveraging modern design paradigms as well as the latest AI capabilities, all with a steadfast commitment to customer privacy and AI ethics. Our success requires a deep understanding of our users and an ability to transform data-driven insights into relentlessly simple, intuitive, and humanistic experiences: This is where you come in!

About the role

You will build a deep understanding of users, competition and market, and conduct analyses in a fast-paced, agile environment. You’ll improve the solutions we build by uncovering actionable insights for the existing product, as well as gaps, needs, and opportunities to guide future investments. You’ll work with designers, product managers, developers, and other researchers to strategize together on ambiguous and ambitious challenges. You’ll use your storytelling skills to inspire change at all stages of product development by delivering engaging, insightful, and action-oriented recommendations that are easy to digest and act upon.

Your primary job is to advocate for our users and turn their needs into reality by helping the product team understand what would make a user’s experience more useful, valuable, and delightful. You will work in a high performing UX Research team where community of practice and learning from one another keeps everyone supported while working at a fast pace. In addition, you’ll be joining Microsoft’s larger community of researchers across the globe where we share best practices and celebrate our learning in an annual conference, publications, mentorship programs, and more.

About Microsoft Israel Design Community

With the goal of empowering every person to achieve more, we’ve established an Israel-based design community. We are 80+ designers spanning multiple disciplines—user researchers, interaction designers, and content designers—working on different products across various Microsoft groups. As a community, we support the growth of anyone who cares about the user experience—designers and non-designers alike, within Microsoft and across the broader local design community. Our activities include Figma Days for designers, Design Days with external speakers to learn from each other and to spark conversations that might not otherwise transpire, and more. We are a social collective committed to sharing knowledge and expertise openly and transparently. We're always looking for new members to join us on this exciting journey!

Responsibilities

Your responsibilities will include:

· Work closely with cross-functional product teams to develop a research program that includes strategic and tactical research studies, and proactively advocate for collecting the right data to positively impact product direction and experience

· Conduct a mixture of qualitative and quantitative research activities to inform all stages of product development, from exploratory analyses to generative hypotheses to driving UX health metrics that shape product experience

· Create actionable insights from your own research findings and by leveraging research done by others

· Communicate your findings in a clear, concise, and visual (when appropriate) manner to key stakeholders

· Empower your stakeholders to make effective decisions and take action on research insights in a fast-paced, rapidly changing environment

· Influence senior leadership with a persuasive data-driven stance on business opportunities and experience gaps

Qualifications

Required:

• MA/MS in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, User Experience Design, Behavioral Science, Social Sciences, or a related field, OR significant industry experience

• 3+ years of experience conducting product design research

• Experience using a variety of design research methodologies including but not limited to: usability studies, field studies, in-depth interviews, heuristic evaluations, concept validation, user journey maps, benchmarks, scorecards, competitive reviews, surveys and experience with UI design best practices and agile software development.

• Ability to quickly and effectively analyze research data and present rich findings simply and clearly to influence product design and direction

• Demonstrated experience delivering projects and customer insights that resulted in strong product impact

• Excellent communication and project management skills

• Ability to work effectively across functions and with members of other teams

Preferred:

• Experience generating and leveraging quantitative insights such as telemetry-based usage data and high-volume survey data

• Strong understanding of trends in Artificial Intelligence (AI), and experience researching AI adoption and use

• Good understanding of and experience with software and tools for user research (e.g., Usertersting.com, UserZoom, Figma, Qualtrics)

• Experience with research on business applications and enterprise SAAS (software as a service) solutions

• Knowledge of sales processes and tools

Ability to meet Microsoft, customer and/or government security screening requirements are required for thisrole. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .