Job Information
Spanish Peaks Mountain Club Housekeeping Supervisor in Healdsburg, California
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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Housekeeping Supervisor
SUMMARY
The Floor Supervisor in Housekeeping is responsible for supervision of the day-to-day functions of the department ensuring excellent customer service and adherence to the department’s requirements and standards. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Major areas of responsibility/ management include, but are not limited to:
Thoroughly inspect assigned areas in order to provide feedback to management and associates on the cleanliness and maintenance of those areas against standards.
Provide supervision, coaching and training to House Attendants, Public Area Attendants, Turndown Attendants and Room Attendants.
When involved in guest room inspections and corrections need to be made, ensure the prompt return of clean rooms to reception for incoming guests.
Answering and directing all incoming phone calls in a courteous, efficient manner to ensure ultimate guest satisfaction.
Dispatching all internal and external customers and Housekeeping needs to departmental staff.
Producing daily assignment sheets and boards.
Monitoring and updating room and residential statuses in hotel property management system.
Entering and following up on Engineering work orders in Alice Systems.
Completing all necessary paperwork and other administrative duties.
Assisting in maintaining high morale level in the department by displaying a positive attitude.
When involved in guest room inspections ensuring that all guestrooms and areas are cleaned and maintained to hotel standards
Maintain inventory and communicate purchasing needs to senior leadership
Monitor purchase order statuses through Birchstreet system.
Managing out of order/out of service and show rooms.
QUALIFICATIONS
Minimum 2 years’ experience in a hotel housekeeping function
Must be able to speak, read, write and understand English
Knowledge of hotel housekeeping operations
Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses
Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook
PREFERRED
Luxury hotel experience strongly preferred
High school or equivalent education
PHYSICAL REQUIREMENTS
Must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.
The pay scale for this position is $26.20
*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.
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