Job Information
BCAA Senior Salesforce Admin (Marketing Cloud) in *Head Office, Canada
Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
Join our diverse team as a Senior Salesforce Administrator specializing in Marketing Cloud (SFMC). In this pivotal role, you will be instrumental in crafting our SFMC strategy, driving implementation efforts, and fostering a culture of marketing operational excellence within our organization. As a seasoned technical leader and SFMC expert, you will guide the configuration and development of SFMC to deliver outstanding user experiences and optimize solution designs. Your responsibilities will span from leading strategy execution and managing timelines to cultivating strong relationships with both technology and business partners. If you are ready to drive innovation, whilst enhancing our SFMC capabilities to achieve business objectives, we want to hear from you.
This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office and/or are not looking to relocate to BC will not be considered for this position.
Please note that this is a temporary position until March 31st, 2025.
Who you are:
You’re an effective communicator with the ability to build strong relationships at all levels across the organization.
A fast-paced environment with complex projects, changing priorities and competing deadlines is no problem for you.
You see the big picture and have a keen eye for the details.
You’re highly organized with excellent problem solving and decision-making skills.
What you bring:
At least 5 years of experience in the Information Technology field.
3+ years of experience with system development tools, application planning, and strong problem-solving skills.
Professional experience administering and developing Salesforce.com, ideally with specific experience in Salesforce Marketing Cloud (SFMC).
At least one SFMC Certification (e.g., Salesforce Certified Email Specialist, Administrator, Marketing Cloud Developer, or Marketing Cloud Consultant).
Proficiency in at least one of the following SFMC programming languages: AMPScript, HTML and CSS, SSJS or JavaScript, SQL (including Query Studio experience), or Guide Template Language.
Familiarity with CASL & CAN-SPAM regulations, internal policies, and procedures, along with knowledge of APIs, integration techniques, and basic DNS, MX, and IP setup processes preferred.
Solid understanding of Email Marketing challenges such as IP-warmup and email deliverability.
Once here, you will:
Explore and understand the data to drive strategic thinking and action
Design and implement business capabilities, collaborating with IT and Data Science teams to automate and integrate data from external systems (Redshift, CDPs, CRMs) for marketing campaigns.
Analyze and translate functional requirements into technical solutions using AMPscript, SQL, HTML, and JavaScript, ensuring alignment with project specifications.
Estimate, prioritize, and lead activities to ensure timely delivery of project milestones.
Contribute to Salesforce data integration efforts, utilizing APIs and integration tools to extract, transform, and load data from various internal and external sources as needed.
Marketing and CX Innovation through SFMC Application
Lead the transition from current platforms to SFMC, ensuring smooth migration of campaign strategies.
OptimizeMarTech tools and integrate with SF Financial Service Cloud to drive revenue growth.
Implement new data points in SFMC, providing guidance on configuration strategy and reporting.
Translate marketing strategies into actionable specifications for SFMC, supporting email, SMS, triggered sends, alerts, and personalization strategies with technical expertise.
Ongoing SFMC Management
Support project team in handling risks, issues, and ensuring stakeholder success.
Assist in defining functional requirements and designing integrations within SFMC projects.
Identify Epics and User Stories, handling the SFMC backlog to prioritize tasks effectively.
Be responsible for internal sign-off processes before Sprint Reviews and Go-Live, ensuring alignment with user stories and best practices, including custom development.
Manage the Quality Assurance process for SFMC projects, documenting test cases, implementing tests, and reviewing results to meet requirements.
Prepare and deliver end user and administrator training materials, potentially including creation of training videos.
Monitor applications for optimization, analyzing email, SMS, and digital journey campaign results to deliver actionable insights for enhancing marketing operations.
The hourly rate for this position is $56.87 to $62.20 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to the hourly rate, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.
What we offer:
The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
We’re always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com .
Together, Let's Move BC Forward
BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.
At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.
We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.
We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.
To go back to the BCAA Careers Page, please click here. (https://www.bcaa.com/about-us/careers)