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The Director, Technology Solutions (AEP) will provide strategic direction, leadership, design and execute annual IT readiness programs for key business cycles at Humana. This position will provide executive leadership to a team of associates and contractors while creating and executing on labor strategies to scale the capacity of the team efficiently to support Humana's growth in healthcare services. This role will provide thought leadership, strategic vision, ownership of IT AEP Readiness program and development of principles and standards for annual readiness programs that can be used for all key business cycles. This role will also create and design processes that enables scale and velocity while maintaining stability and consistency, with a clear line of sight to business goals and strategies

Humana’s technology environment has pivoted from a centralized model over the past several years to a more federated model. This trend will continue and accelerate to the point where Humana’s technology assets and users are spread out over hundreds of vendors, offices, and geographies. In addition Humana contains to expand under the CenterWell umbrella of primary care services through mergers and acquisitions.

The Director of Technology Solutions (AEP) is expected to bring experience in running enterprise readiness programs that has clear guiding principles, defined operating model with roles and responsibilities, strong accountability mindset and transparency in measured outcomes. This position is a senior leader in the Technology organization who can bring the experience of leading a major enterprise successfully through digital transformation initiatives and the experience to develop strategies to execute the vision of how an annual readiness program should be managed and operated.

The most important time for our organization occurs during the Medicare Annual Enrollment Period (AEP) which starts is mid-October through the first week of December and then with the Go-Live date of 1/1 with where our MA and Medicaid plans are open for our members. The AEP Readiness team has performed an amazing job over the past few years facilitating the various teams within IT and reporting on successful work done. We are now presented with the unique opportunity to mature and evolve this program with a year around approach to achieve the desired outcomes of stability, readiness and accountability.

Use your skills to make an impact

Key Responsibilities:

• Define and update the operating model for the IT AEP Readiness Program - define roles and responsibilities, communicate and drive alignment

• Define performance & scalability - build framework for tracking and reporting on accurate performance, load testing and resiliency exercises through industry experience and internal alignment

• Facilitate and inspire accountability Mindset - reinforce a culture of ownership with continuous improvement through introspection and retrospection, aligned cadence of leadership updates for awareness and transparency

• Define and report on measured Outcomes - revisit desired outcomes and measurable metrics for each area, enhance reporting options through real time centralized dashboards

• Lead, grow, and mentor a team building an environment of teamwork, trust, and mutual success

• Deeply understand business and technical strategy to proactively identify high-impact programs and key business cycles

• Partner with product and engineering teams to drive alignment, prioritization, and critical decision-making with internal partners and stakeholders

• Navigate diverse stakeholder groups, forming and sustaining trusted relationships

• Build in-depth understanding of how organization capabilities interrelate across segments and/or enterprise-wide

• Makes decisions that are typically related to intradepartmental coordination, development and implementation of strategic plans, and business outcomes

Required Qualifications

• Prior leadership experience leading annual readiness programs in industries such as healthcare, ecommerce, retail or supply chain

• 5 or more years of management experience

• 8 or more years of experience in project management, technology engineering or technology product management

• Excellent communication skills, leadership competencies, and high level of emotional intelligence

• Experience working in an Agile Scrum environment or good familiarity with the Agile methodologies

• Excellent cross-group collaboration, outstanding verbal and written communication

• Someone looking to make a large impact in their next role

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Strong executive and people leadership skills; demonstrated track record of building and developing strong teams

• Experience leading legacy transformations at scale, while navigating complexity and regulatory frameworks

• Capable of working up, down, and across an organization, effectively navigating a matrix to get things done and push boundaries, simultaneously

• Ability to lead and create “followership” with an existing and expanding team

• Bachelor's Degree

• Advanced knowledge of Agile/Scrum/Kanban development methodology

• Prior experience in the health solutions industry

Additional Information

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

• Satellite and Wireless Internet service is NOT allowed for this role.

• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$172,200 - $236,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-18-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.