Job Information
Safran Customer Service Representative (m/f/d) in Hamburg, Germany
Customer Service Representative (m/f/d)
Company : Safran Helicopter Engines
Job field : Customer services and support
Location : Hamburg , Germany
Contract type : Permanent
Contract duration : Full-time
Required degree : Vocational/Trade School
Required experience : More than 5 years
Professional status : Employees / Staff
Spoken language(s) :
English Fluent
German Intermediate
# 2025-155306
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Job Description
Your mission:
As our future Customer Service Representative (CSR) you actively represent the interest of our international customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.
Complementary Description
Your responsibilities:
Manage communication with the customer in both fluent German and English language
Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners
Create commercial offers and ensure on-time delivery
Customer satisfaction assurance follow up after service completion
Keep records of customer interactions, process customer accounts and file documents
Understand and adhere to complex contract agreements between our customers and our internal process partners
What we offer:
As a part of a global player in aviation, we offer you at our Hamburg location a creative and growing working environment with a multicultural background. Your personal development is of high importance for us: In addition to new challenges and exciting tasks, we also continuously develop your skills and experiences through internal and external trainings.
In addition to our attractive salary package, you will benefit from numerous benefits including
Intensive onboarding with internal networking events
Mobile working
Supplementary health insurance
Company pension scheme
Transportation allowance or cover of public transport ticket
Free of charge health check-ups, adjustable tables and participation in sports events
Company leasing of bicycles
Participation in the share savings plan
Corporate benefits
A budget for individual specialist literature
and much more...
Job Requirements
Your skills & qualifications:
Customer support experience or experience as a client service representative
General understanding of contract structures
Higher education diploma or equivalent; or 3 to 5 years of related experience and/or training; or equivalent combination of education and experience
Fluency in the German and English language required
French language skills are beneficial
Familiarity with SAP system and MS Dynamics preferred
Are you interested? Come join our team!
Locate your future workplace
Borsteler Chaussee 4322453
Hamburg
Germany
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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