Jobs for People with MS: National MS Society

Client Summary: Our client is a leading not-for-profit health care organization that is the largest, most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research and life-enhancing care.

Job Description: Surgical Patient Navigator

The Patient Navigator, Surgery is an advocate and educator for the patient, as well as family members through the Surgery/cancer continuum.

Essential Job Functions:

• Treats all patients with dignity and professionalism.
• Provides competent clinical care to patients during office visits. Is considered a content expert in the specialty practice in which they are responsible.
• Facilitates communication between patients and healthcare providers.
• Provides education and educational resources to patients and their families.
• Greets patients courteously and efficiently processes their information.
• Completes physician's orders accurately and thoroughly.
• Guides assigned patients through the health care system and is a strong patient advocate.
• Supports the patient and family in coping with the psychological aspects of cancer.
• Coordinates appointments with providers for timely delivery of diagnostic and therapeutic services while accommodating the patient as much as possible.
• Answers patient telephone calls.
• Correctly processes information for appointment scheduling, answers questions, and assists with problem solving.
• This includes but is not limited to triaging emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times, and general practice information.
• If necessary, transfers calls to an appropriate person or department to assist the patient.
• Communicates with physicians in a professional manner.
• Relays messages to clinicians and follows-up as indicated.
• Ensures all materials, including films, pathology reports, and laboratory reports necessary for each new patient visit are available for clinicians prior to appointments, if requested.
• Advises patients about what to do with records and forms they must bring to the visit.
• Accurately and efficiently prepares all new patient records as dictated by practice standards.
• Elicits patient clinical information to allow for appropriate scheduling of referrals.
• Encourages referrals and schedules new appointments as indicated based on clinical presentation, within established protocols, or as dictated by the physician.
• If next available appointment exceeds reasonable timeframe, investigates scheduling options with supervisor. Follows-up with patient and physician as appropriate.
• Actively identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment.
• Connects patients with resources and social support systems.
• Helps patients identify and access financial services to pay for health care needs.
• When appropriate, works with investigators and other members of the clinical research team to identify patients as potential research subjects for available clinical trials.
• Networks and cultivates relationships with hospital and community services.
• Provides community education to raise public awareness.
• Participates in practice hours and any and all practice locations as needed.

Education Requirement: RN, (Associates, Diploma, BSN).

Required Certifications & Licensure: NJ Licensure Nursing.

Knowledge, Skills, Abilities:

• 5 years nursing experience in related field (Surgery/Oncology).
• Good computer skills.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Strong critical thinking skills.
• Thoracic & Epic experience is preferred.

Schedule Notes: 8 AM - 5 PM (Flexible) 20 hours per week.

• No weekend.
• No holidays.
• No On-Call.

Equiliem Healthcare specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.

Benefits offered to our workers include the following:

• Medical Insurance
• Vision & Dental insurance
• Life Insurance
• 401K
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.