Jobs for People with MS: National MS Society

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus in well as serve to provide excellent customer service/support to KN’s Pharmaceutical and Healthcare customer base. You will use your knowledge to help your customers with challenges they face on a daily basis, answer questions and investigating complaints. Furthermore, you will use your knowledge on Kuehne+Nagel Products and service offerings to create innovative solutions to meet existing and potential customer needs. In this role, you are supported by the Customer Operations Specialist (OCC) team who will assist with the necessary operational, financial and administrative tasks. You will also work with the financial teams to ensure that correct and timely invoicing is met to meet our customer’s needs and requirements.

Your Responsibilities

• Assist in the implementation of new customers, ensuring that all documents (SOP, Working Instructions, Credit setup, etc.) and system requirements (Business Profile, accesses to our tools and platforms, Applicable quotations, etc.) are properly created and in place created, so all customer requirements are met.

• Partner in logistics for your key clients and match the questions with the KN product offerings available.

• Understand the supply chain of our clients and work collaboratively to create solutions (be the consultant for any business related doubts to your customer).

• Serve as escalation point in case of complaints and conduct root cause analysis on any deviations using KN systems.

• Receive instructions from the customer and transmit to other involved teams; and once information from other teams is available, transmit back to the customer properly (flight details, logistics options, request of greenlights, special handling instructions, etc.).

• Responsible for all financial related communication with the customer, when requested. This includes payment instructions, payment disputes, etc.

• Analyze performance data, plan and manage action plans for continuous improvement, by using all available tools (KPI results, Business intelligence reports).

Your Skills and Experiences

• Bachelor's degree in logistics, business administration, or related fields

• +2 years of experience with air customer service

• Experience in air export processes

• Intermediate English

Good Reasons to Join

At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.