Jobs for People with MS: National MS Society

Your role

You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.

You are responsible to support our customers by providing helpful information, answering queries + resolving complaints.

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Your responsibilities

-To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field

Sales + Operational Care Center (OCC).

• To establish + strengthen operational relation to customer contact(s) through engaging interactions,

regular care visits + pro-active advisory + consulting to drive customer excellence.

• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding

principle in decision-making, then following up to ensure quotations are accepted + closed.

• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of

customer requirements into the KN systems alongside the (initial) customer order.

• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business

development + coordinate measures in case of challenges.

• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.

• To prepare, review + refine customer reports.

• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.